Customer Service and Resident Support Professional
Resume:
Laila Preval
Dedicated Customer Service Professional
***********@*****.***
Experience
Resident Assistant, Clayton State University
July2024-June 2025
Complete incident reports, room checks, and weekly reports as assigned.
Answering phone inquiries and providing customer service
Create a positive and inclusive environment through events, one-on-one interactions, and regular floor meetings.
Serve as a peer mentor and resource for residents, addressing concerns with empathy and professionalism.
Provide high-quality service to residents, responding to inquiries and concerns in a timely, respectful, and helpful manner.
Act as a liaison between students and campus departments to resolve issues effectively
Mediate disputes among residents and refer to appropriate resources when necessary.
Front Desk Associate, Planet Fitness
July 2023-June 2024
Greet and check in members and guests
Answering phone inquiries and providing customer service
Processing payments and maintaining accurate records
Assisting with membership sales and renewals
Updating member information in the database
Maintaining a clean and organized reception and gym
Assisting with the maintenance of gym equipment
Assisting with the ordering of supplies and inventory
Troubleshooting and resolving customer complaints and issues
Providing customer service to all members while maintaining scheduled cleaning times
Front Desk Associate, Fairfield Inn and Suites
January 2023- May 2023
Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data.
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms.
Provide information about our hotel, available rooms, rates and amenities.
Respond to clients’ complaints in a timely and professional manner.
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
Maintain updated records of bookings and payments.
Education
June 2001, Diploma
Shiloh High School, Snellville, GA
January 2024, Degree in progress
Clayton State University, Morrow, GA
Skills
Customer Service Active-Listening Communication
Creativity Problem-solving Time Management
References are available upon request.
Contact this candidate