Administrative Records & Office Management Professional
Resume:
Roslyn Ellis
*** ****** **** # ** ******** NY ***03
************@*****.***
PROFESSIONAL SUMMARY
Highly experienced and detail-oriented professional with 30+ years of experience in administration, records and data management, and office operations. Proven ability to analyze and maintain accurate records, and ensure compliance with established policies, and procedures. Demonstrates strong organizational skills, professionalism, and the ability to process confidential information and provide effective support to both internal and external stakeholders. Committed to maintaining the highest standard of integrity, confidentiality, efficiency, and quality service.
SKILLS
Accuracy & Attention to Detail
Written & Verbal Communication
Collaboration & Teamwork
Microsoft Office
WORK EXPERIENCE
Office Manager/Receptionist, Gall Hill Medical Clinic, Christ Church, Barbados, WI
• Supervised a staff of four
• Scheduled staff vacation leave and paid wages
• Ensured that National Insurance and Income Tax deductions were paid in a timely manner
• Trained and oriented staff
• Managed the office
• Scheduled, oriented, and paid relief doctors daily
• Created and designed office stationery
• Scheduled patient appointments.
• Provided efficient and sensitive customer care to patients and prospective clientele while ensuring confidentiality
• Maintained and organized patient files to ensure accurate and efficient retrieval of patient records
• Recorded visits, processed payments, and prepared and deposited Bank Deposits
• Liaised with service providers to ensure the efficient and effective operations of office systems
• Prepared and implemented accounts payable procedures and processed monthly remittances
• Ordered, maintained, and recorded medical and office supplies inventories to ensure adequate stock levels
• Coordinated laboratory appointments, facilitated timely delivery of samples, and communicated test results to end users, as appropriate
• Assisted with the preparation of medical reports for submission to insurance companies and lawyers
Education/Qualifications/Awards
• BS in Management (with Upper Second Class Honor) at the University of the West Indies, Cave Hill Campus, Barbados WI
• University of the West Indies Cave Hill Campus, Barbados WI – Diploma Auditing 1 - 07/2016
• University of Leicester – Diploma of Higher Education in Human Resource Management - 06/2015
• Barbados Community College (BCC) Ivy St. Michael, Barbados, WI - Associate Degree – Public Sector Management - 07/2014
• Barbados Institute of Management and Productivity (BIMAP), Wildey Industrial Park St. Michael, Barbados, WI - 11/2009
1. Diploma in Management - 11/2009
2. Certificate in Quantitative Managerial Decision Making - 07/2009
3. Awarded Tuition Scholarship for the BIMAP Diploma in Management Studies Programme - 07/2008
4. Certificate in Management Studies - 11/2006
• University of Cambridge Advanced Module - Diploma in Human Resource Management - 05/2003
• Caribbean Training Institute - Diploma in Supervisory Management - 05/2002
• Caribbean Training Institute - Diploma in Human Resource Management - 05/2002
References
USA-based references are available on request
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