Network Engineer & Field Technician

James E. Sands III, xCCNA

Profile

Network Engineer and Field Technician with extensive experience successfully optimizing enterprise network performance, leading large-scale infrastructure deployments and upgrades, while ensuring high availability across wired and wireless systems. Recognized for reliability, precision troubleshooting, and commitment to zero-downtime service delivery. Has come from Technical Support for Dell (5 years) and worked through the ranks to engineering levels and everything in between.

Delivered wired and wireless infrastructure upgrades across 110 district sites, ensuring consistent connectivity for over 38,000 network devices.

Scaled national deployment operations for Tanager Inc., completing multi-site hotel network modernization projects across 48 states.

Improved network uptime at ISP.net, by optimizing wireless configurations and implementing data-driven maintenance practices.

Consistently enhanced and minimized downtime with clients networks at ISP.net, by optimizing wireless configurations and implementing data-driven maintenance practices.

Areas of Expertise

•Network Troubleshooting (Layer I-III)

•LAN/WAN Configuration & Support

•Wireless Network Engineering

•Switch, WAP, and Router Installation

•Network Monitoring

•Incident Responses

•Network Documentation

•Root-Cause Analysis

•Customer & End-User Support

•Multi-Vendor Environment Integration

•Preventative Maintenance

•Quality Assurance

•Remote Diagnostics

•NOC Operations

•IP Addressing – DHCP. DNS, NTP, TCP/IP

•Hardware Deployment & Rack Installation

•Process Optimization

•Escalation Management

Technical Proficiencies

Wireless Technologies Wireshark Viso Fluke Tools Wi-Fi Analyzers DHCP DNS NTP TCP/IP IP Addressing Microsoft 365 – Word, Excel, PowerPoint, Outlook

Career Experience

Level 2 NOC Engineer, Trafinfo.com (contractor for TXDot)., Las Vegas, NV March 2026 – Present

Performed real time monitoring, network device discovery, inventory validation, and monitoring activities within the SolarWinds platform for TX Department of Transportation statewide network. Coordinate directly with Field Managers, ISPs, and internal IT teams to resolve incidents efficiently.

Identify service degradation and incidents related to the traffic devices; evaluate, classify and prioritize incidents

Remedy all issues; if out of scope, then assign incidents to appropriate personnel or generate work-orders for further investigation and troubleshooting.

Utilized industry standard ServiceNow for all ticketing needs.

Traveling Network Field Technician, Tanager Inc., Las Vegas, NV May 2025 – Dec 2025

Provide nationwide onsite networking support, completing switch installs, server deployments, and wired site surveys across 48 states. Coordinate closely with GMs and NOC teams to ensure seamless pre- and post-installation validation.

Achieved 100% success rate for pre- and post-test validations while ensuring minimal service interruptions.

Reduced average downtime per site through proactive coordination with hotel management.

Delivered up to 2 fully functional site deployments daily across diverse environments nationwide.

Senior Level 3 IT Support, Peaks Staffing (Contractor at Bellagio),Las Vegas, NV Dec 2024 – May 2025

Supported MGM Resorts enterprise PC refresh program. Deployed, configured, and migrated user systems to Windows 11 environment while ensuring business continuity.

Ensured 100% data integrity across over 200 number end-user migrations.

Improved satisfaction ratings with delivery of personalized user on-boarding sessions.

Completed site migration schedules ahead of deadlines with zero data loss incidents.

Wireless Network Engineer, ISP.net, Las Vegas, NV Sep 2020 – Jul 2024

Configured, optimized, and maintained LAN/WAN and wireless systems for multiple enterprise clients. Retained oversight of p2p and p2mp radio links, wireless controllers, and fiber handoffs ensuring optimal uptime.

Delivered high-reliability Wi-Fi connectivity (99.x% uptime) across enterprise sites.

Raised change-management accuracy with implementation of Visio network documentation.

Maximized network throughput leveraging data-driven analysis of wireless performance metrics.

Independent Consultant & Contractor, Self-Employed, Las Vegas, NV Jun 2017 – Mar 2020

Offered IT and network support to education and enterprise clients, including device imaging, VPN configuration, and IP camera deployment.

Expanded client monitoring capabilities with deployment of secure IP camera systems.

Supported large-scale Windows 10 imaging and deployments for student/staff devices.

Enhanced overall user experience by efficiently resolving tickets within SLA.

Network Repair & Installation Technician, Vision Technologies (CCSD), Las Vegas, NV Dec 2015 – Jun 2017

Delivered end-to-end troubleshooting and network repair services for district LAN/WAN systems as first responder..

Exceeded ticket closure targets while maintaining top client satisfaction.

Configured LAN/WAN infrastructure across school sites using Cisco, Extreme, Brocade, and Fortinet gear.

Ensured network uptime through proactive documentation and escalation procedures.

Network Repair Incident Manager, Vision Technologies (CCSD), Las Vegas, NV Jun 2015 – Dec 2015

Took ownership of incident queues, supporting over 400 sites.

Triaged network outages and coordinated technical response teams.

Cut mean time to resolution (MTTR) via optimized escalation routing.

Contributed to standard implementation roadmap through weekly engineering meetings.

Streamlined staffing process improving field technician efficiency.

Additional Experience:

NOC Technician- Clark County School District, Vision Technologies, Las Vegas, NV

Lead Network Repair Technician - Clark County School District, Vision Technologies, Las Vegas, NV

Network Repair Technician - Clark County School District, Vision Technologies, Las Vegas, NV

Commissioning Engineer - Clearwire, S.com, Las Vegas, NV

CCNA Technician, Link Technologies, Las Vegas, NV

Network Engineer, Datanamics, Las Vegas, NV

Education

High School Diploma, Basic High School, Henderson, NV

Licenses & Certifications

Cisco Certified Network Associate (CCNA, #399924167402FQXM), College of Southern Nevada (CSN), Las Vegas, NV, 2010-2012

MikroTik Certified Network Associate (MTCNA, #2210NA2728). Mikrotik led instruction, 2022-2025

Citizens Broadband Radio Service, Certified Professional Installer (CBRS CPI), Wireless Innovation Forum (WInnForum) 2023-2025

Major Projects Completed

Nationwide Hotel Network Modernization Project, Tanager, Inc., 2025

MGM Enterprise PC Refresh, Peak Staffing (Bellagio Contract), 2024

Wired & Wireless Infrastructure Upgrade (110 CCSD Sites), Clark County School District, 2014

Military Service

Honorably Discharged, United States Navy

***********@*******.***•

www.linkedin.com/in/james-sands-iii-8b115431

Las Vegas, NV•702-***-****

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