IT Procurement & Restaurant IT Setup Executive

Sheetal Deepak Upadhyay

Address: D/***, Nayan Garden, Ostwal Nagari, Nalasopara East, 401209

Contact: +91-749******* Email: *************@*****.*** PROFESSIONAL SUMMARY

Results-driven IT Executive with over 6 years of experience in managing IT procurement, vendor relationships, and billing operations. Expert in overseeing end-to-end IT setups for new restaurant openings, including procurement, installation, and system testing. Strong background in coordinating with vendors to ensure seamless delivery of IT hardware and software solutions, optimizing operational efficiency. Demonstrates a solid understanding of financial management, including billing processes, invoice accuracy, and resolution of discrepancies. Adept at problem- solving, communication, and managing multi-faceted projects in fast-paced environments. PROFESSIONAL EXPERIENCE

Lenexis FoodWorks Pvt. Ltd.

Senior Purchase Executive

February 2023 – Present Mumbai, Maharashtra, India

Managed IT Setup for New Restaurant Openings: Led the entire IT setup process for new restaurant locations, ensuring the procurement, installation, and functionality of all required IT systems.

Procurement Vendor Coordination: Worked closely with vendors to source necessary hardware, software, and networking components, ensuring that all requirements were met within budget and on schedule.

Installation Configuration: Oversaw the installation and configuration of IT infrastructure, including POS systems, servers, network configurations, and security systems, ensuring everything was operational before the restaurant launch.

Work with various internal teams, such as sales and finance, to gather information and ensure alignment with billing processes.

Authenticated accounts and verified billing information, ensuring secure and accurate transactions.

Collaborated with escalation/engineering teams for complex issues, ensured communication with end-users and closure of tickets.

Handled inbound customer calls for [product/service], ensuring first-call resolution for 100% of cases.

Coordinated with vendors to explain billing policies and resolve any discrepancies in income processing.

Prepared and analyzed financial reports, ensuring timely and accurate submissions of invoices to clients.

Monitor performance and availability of ISP services, maintain configuration/topology data, coordinate with field/engineering teams. SNA Infotech Private Limited

Customer Service Executive

August 2021 – December 2023 (1 Year, 3 Months) Mumbai, Maharashtra, India

Provided prompt and effective solutions to customer issues through detailed troubleshooting and follow-up.

Served as the first point of contact for customers, delivering accurate information and resolutions.

Maintaining accurate records of customer interactions, transactions, using CRM or similar tool

Documented customer interactions and maintained up-to-date account records.

Ensured customer satisfaction through efficient issue resolution and timely feedback. Koharr Health

Administrative Accountant

April 2018 – June 2021 (3 Years, 3 Months) Mumbai, Maharashtra, India

Managed patient accounts and financial records with a high degree of accuracy.

Oversaw the office's administrative tasks, including mail and product delivery systems.

Developed and maintained tracking databases for various metrics to ensure operational efficiency.

EDUCATION

Shankar Narayan College of Arts G Commerce

Bachelor of Commerce (BCom), Business/Commerce

2018 – 2021

Kanchan Junior College

Higher Secondary Certificate (HSC), Commerce

July 2016 – July 2018

Nav Jeevan Vidya Mandir

Secondary School Certificate (SSC)

July 2015 – July 2016

KEY SKILLS

IT Procurement Vendor Relations

IT Setup Infrastructure Management

Billing Invoicing Processes

Customer Service Support

Business Negotiation Compliance

Internet Service Provider Call Log

Data Analysis Reporting

Communication Interpersonal Skills

PERSONAL DETAILS

Nationality: Indian

Date of Birth: 16th May 1999

Gender: Female

Marital Status: Unmarried

Religion: Hindu

Languages: Hindi, English, Marathi

Interests: Traveling

DECLARATION

I hereby declare that the information provided above is true to the best of my knowledge and belief.

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