Dedicated Property & Guest Services Manager

Jaime DeCaney

Dallas, OR ***** +1-971-***-**** ********@*****.***

Professional Summary

Multitalented manager trained in property management and guest services who thrives in dynamic, challenging and fast- paced professional environments. Assertive and enthusiastic, with extensive knowledge of ofice operations. Work Experience

Residential House Manager

Collaborative living llc Dallas, OR

March 2024 to November 2025

• Provided direct support and assistance to individuals with disabilities in their daily activities

• Implemented personalized care plans for each individual, ensuring their specific needs and goals were met

• Assisted with personal hygiene tasks such as bathing, grooming, and dressing

• Administered medications according to prescribed schedules and documented any changes or reactions

• Supported individuals in maintaining a clean and organized living environment

• Promoted independence by teaching life skills such as cooking, cleaning, and budgeting

• Monitored individuals' health conditions and reported any concerns or changes to medical professionals

• Provided emotional support and companionship to individuals during difficult times or transitions Team Member

Walmart Salem, OR

September 2023 to February 2024

• Prepared and assembled a variety of deli products such as sandwiches, salads, and wraps according to customer preferences

• Maintained cleanliness and sanitation standards in the deli area, ensuring compliance with health regulations

• Managed inventory levels by monitoring stock levels and placing orders for ingredients and supplies as needed

• Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items

• Operated deli equipment including slicers, grills, ovens, and fryers in a safe manner following proper procedures

• Ensured food quality by inspecting ingredients for freshness and adhering to portion control guidelines

• Collaborated with team members to ensure smooth operation during busy periods while maintaining high-quality service Caregiver/Personal Assistant

Family Resource Home Care Salem, OR

August 2022 to August 2023

• Provided compassionate care and support to individuals with physical and cognitive disabilities

• Assisted clients with daily activities such as bathing, dressing, grooming, and meal preparation

• Developed personalized care plans for each client based on their specific needs and preferences

• Maintained a clean and safe living environment by regularly cleaning rooms, doing laundry, and organizing personal belongings

• Implemented recreational activities to promote social interaction, cognitive stimulation, and physical exercise for clients Housekeeping Manager

Emerald Pointe Senior Living Community Keizer, OR September 2021 to July 2022

• Decision Making

• Teamwork

• Ability to work under pressure

• Exceptionally organized

• Supervised a team of 3-4 housekeeping staff, ensuring efficient and high-quality cleaning services

• Managed inventory of cleaning supplies and equipment, optimizing stock levels to minimize waste

• Implemented a room inspection process to maintain consistent cleanliness standards throughout the hotel

• Implemented safety protocols and trained staff on proper handling of hazardous materials to ensure a safe working environment

Head Housekeeping Manager

Best Western Bronco Inn Ritzville, WA

April 2018 to September 2021

• Duties include cleaning of property and maintaining guest rooms.

• Decision Making

• Teamwork

• Ability to work under pressure

• Exceptionally organized

• Managed a team of 10-15 housekeeping staff, overseeing daily operations and ensuring cleanliness and maintenance standards were met

• Implemented training programs to enhance the skills and knowledge of housekeeping staff, leading to improved performance and guest satisfaction

• Collaborated with other departments to coordinate special requests from guests, ensuring timely delivery of services

• Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards

• Scheduled work shifts for housekeeping staff based on occupancy levels, ensuring adequate coverage at all times Front End Manager

Memories Diner Ritzville, WA

May 2014 to April 2018

• Implemented new scheduling system that optimized staffing levels and reduced labor costs

• Developed and implemented standard operating procedures for front-of-house operations, resulting in improved efficiency and consistency

• Oversaw inventory management, including ordering supplies, monitoring stock levels, and minimizing waste

• Resolved customer complaints or issues promptly and effectively to ensure customer satisfaction Property Manager

Top Hat Motel Ritzville, WA

June 2014 to October 2017

Verified details of daily transactions, including funds received and total account balances. Balanced batch summary reports for verification and approval. Conducted month-end balance sheet reviews and reconciled any variances, customer service, managing online bookings and advertising. General Manager

Taco Time Spokane, WA

June 2004 to October 2012

Implemented high-impact sales and marketing initiatives that followed franchise standards. Balanced all rebates and other miscellaneous charges. Reviewed federal and state laws to confirm and enforce company compliance. Created and modified job descriptions within all departments, oversaw twenty employees, weekly employee schedules, product inventory, daily cash deposits and customer service. Residential House Manager

Education

High school diploma

Central Valley High School Spokane, WA

September 1999 to June 2002

Upper secondary education

Skills

Vacuuming Customer relationship building Working with individuals with mental health conditions Group home experience Active listening Customer relationship management Customer support Analytical thinking Food labeling Table cleanliness maintenance Budgeting Customer retention Working with individuals from underserved communities Food handling Customer service Credit card payment processing Serving Drive-thru operation Food preparation Proper food storage Sweeping Care plans Commercial cleaning Restaurant experience Cooking Meal Preparation Guest Services Cleaning Telephone systems Sanitizing surfaces Management Residential Cleaning Direct support Oven cleaning Upselling Cash handling Food safety management Housekeeping management Mirror cleaning Cross-contamination prevention Dusting Restroom cleaning Bookkeeping Care facility administration - Care facility administration experience (3-5 years) Time management Supervising experience Laundry Order taking Simple food item preparation Equipment cleaning Deli counter experience Food and beverage industry expertise Hotel experience Cafeteria experience Multitasking Teamwork Front desk Food date marking Trash removal Interpersonal skills Property management Window cleaning Food safety Mopping Analysis skills Filing Data entry Interviewing Patient care Drink service Order entry Beverage refills Leadership POS systems Food truck experience Personal assistant experience Refrigerator cleaning Working with individuals experiencing homelessness Food service workstation cleanliness English Client email correspondence Health insurance Developing staff training programs as a care facility administrator - Staff training programs developed as a care facility administrator

(1-2 programs) Budgeting for community living facilities Computer operation Managing care facility compliance projects - Care facility compliance projects managed (1-2 projects) Safe environment creation Staff scheduling Senior care Hospitality Team Management Food & beverage industry - Food & beverage industry experience (6-10 years) Managing customer accounts Managing care facility teams - Largest care facility team managed (11-15 team members) Cost control Appointment scheduling Care facility resident satisfaction surveys Customer inquiry handling Customer communication Financial reporting Incident Reporting Basic math Attention to detail Assisting with ADLs Quick service

& fast food restaurant Written communication Dishwashing Computer skills Client interaction via phone calls Operations management Home care Retail sales transactions Temperature control HMIS Disinfection procedures Household spot cleaning Complaint handling Non-technical user support Developmental Disabilities Experience Caregiving Medication administration First aid Certifications and Licenses

Driver's License

CPR Certification

ServSafe

First Aid Certification

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