Cust Svc Rep, Tech Support Spec, Virtual Acct Mgmt, Data Entry

Rhonda Eblin

740-***-**** • ************@*****.*** • Chillicothe, OH 45601

10+ years experience in retail and customer service, with proven expertise in inventory and customer relationship management. Committed to enhancing customer satisfaction and driving sales growth through intrinsic motivation and conscientiousness, and personal growth Summary

Skills • Inventory management

• Customer relationship management

Experience with Microsoft Word, Excel,

Access, PowerPoint

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02/1999 - 05/2007

Parts Sales Manager, AutoZone, Chillicothe, Ohio

03/2003 - 04/2004

Customer Service Sales Representative, Adelphia Communications, Chillicothe, Ohio

08/1993 - 11/1996

Customer Sales Representative, Nationwise Auto Parts, Chillicothe, OH Experience

• Managed inventory levels and ensured product availability for customer needs

• Implemented promotional strategies to increase sales of automotive parts and accessories. Successful personnel management with emphasis on training, supervision, time management, loss prevention, CRM (Customer Relationship Management)

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• Cash register experience, safe reconciliation, computer transactions,

• Parts diagnostics including but not limited to starters, batteries, alternators, etc Interpersonal skills including customer satisfaction, conflict resolution and customer retention

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• Assisted customers with service inquiries and product information Processed payments, set up new service, transfers of service, or disconnections, scheduled appointments for cable, Internet

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Resolved customer complaints through effective communication strategies, with a major focus on de-escalation, customer satisfaction and retention,

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Troubleshooting service issues, customer equipment, offered customer education where needed in attempt to resolve issues, opened work orders where necessary, gave credits where applicable

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• Maintained accurate records of customer interactions in the system.

• Suggested additional products or services that may benefit the customer's needs

• Provided accurate information about products and services

• Identified potential opportunities to upsell products or services

• Adhered to company policies

Resolved service coding issues in computer, sent signals to customer equipment to restore service

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• communicated with customers via incoming calls

• Kept track of service outages to report to dispatch 08/1986 - 06/1987

Secretary, Part-Time, Mead Paper Co, Chillicothe, Ohio

• Assisted customers in selecting auto parts and accessories.

• Responded to customer inquiries via phone and in-person.

• Processed sales transactions and managed cash register operations.

• Maintained product displays and organized inventory on the sales floor.

• Collaborated with team members to improve customer service quality

• Answered customer inquiries regarding product availability, and pricing.

• Assessed customer needs to recommend appropriate products or services

• Consulted with customers regarding needs and addressed concerns.

• Coordinated in-store displays to match planograms

• Greeted customers upon arrival at the store and provided assistance as needed.

• Maximized sales by keeping areas tidy, fully stocked and correctly priced.

• Operated register, handled cash and processed credit card transactions.

• Greeted customers, offered assistance, conducted the sale, thanked the customer

• Managed office correspondence and communications daily

• Organized company files and ensured document accuracy.

• Typing, filing, transcription

Associate Of Science, Business Management

Ohio University-Chillicothe, Chillicothe, Ohio

State Certificate Of Completion, Automotive Technology Adult Education Pickaway-Ross Joint Vocational Center, Chillicothe, OH Education And

Training

References • Dennis Atkins, Columbus Division of Fire, Asst. Fire Chief, 740-***-****

• Tom Blesedell, AutoZone, Chillicothe, Ohio 45601, 740-***-****

• Amy Vance, Circleville Ohio 43113, 740-***-****

• James W. Rout, Retired, City of Chillicothe Police, Chillicothe, Ohio 45601, 740-***-****

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