Customer-Focused Restaurant Host

DAISY BUGARIN

909-***-**** *******.*****@*****.*** Baldwin Park, CA 91706

PROFESSIONAL SUMMARY

Dedicated and customer-oriented Host with a strong background in managing high-volume restaurant operations, reservation systems, and guest relations. Proven track record of resolving conflicts calmly and delivering an exceptional dining experience through active listening and effective team collaboration. Expert at multitasking in fast-paced environments while maintaining a professional and welcoming demeanor.

CORE COMPETENCIES

• Customer Service Excellence

• Conflict Resolution

• Active Listening

• Team Collaboration

• Interpersonal Communication

• POS Software Operations

• Multitasking Proficiency

• Detail-Oriented

• Guest Relations

PROFESSIONAL EXPERIENCE

HOST Longhorn Steakhouse – Rancho Cucamonga, CA 07/2024 – 07/2026

Welcomed arriving guests with a professional demeanor, gathered party details, and managed floor seating charts efficiently to maximize dining room capacity and minimize wait times.

Managed front-of-house reservation systems, accurately recording and confirming phone and in-person requests to ensure seamless daily operations.

Handled a high volume of incoming customer calls during peak shifts, providing prompt menu information and responding to guest inquiries.

Resolved guest complaints with empathy and professionalism, collaborating with servers and management to immediately address service issues.

Assisted dining room staff with maintaining table cleanliness and readiness, ensuring a swift turnaround during fast-paced shifts.

EDUCATION

Bachelor of Arts in Psychology (Expected Graduation: 05/2027) San Bernardino, CA

California State University, San Bernardino

LANGUAGES

English: Fluent / Native Bilingual

Spanish: Fluent / Native Bilingual

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