Administrative Assistant & Customer Service

To obtain a Teller Position where I can use my cash handling and stellar customer service skills. Excellent communication skills with the ability to effectively problem solve. Confident communicator with the ability to adjust to situations as needed. Considerable strength in collaboration, relationship building, organization, scheduling, and goal setting. Highly skilled at connecting and working with people from diverse cultures and backgrounds. Considerable strengths in customer service, leadership, and teamwork. Passionate at working with individuals with diverse needs.

WORK EXPERIENCE

Customer Service Representative (September 19th 2024- Present)

Shaw’s Market, Inc- North Providence, RI 02904

Check to ensure that appropriate changes were made to resolve customers' problems

Answer customers' questions about services, prices, availability

Trained new employees, provided team members with clear instructions on daily tasks and objectives

Managed the flow of day-to-day operations

Cashier/Checker/ (March 19th, 2024 – September 18th,2024) Shaw’s Market, Inc. - North Providence, RI 02904

Scanned items to ensure prices and quantities are correct

Bagging If requested

Assist those who need help or advice on products

Handles returns and exchanges when necessary

Collect payments and make change for customers who pay cash

Check identification for age-restricted products such as alcohol or tobacco

Money Center Associate (November 2021 - May 2023)

Walmart, Inc - Providence, RI 02904

Cashed customer payroll, government and money order checks

Greeted customers and efficiently processed transactions within a busy fast-paced retail environment

Trained new associates on the services and products offered, as well as process and procedures

Executed accurate and quick transactions to ensure proper balance of the drawer. Answer questions and make sure guests have a pleasant experience

Menessa Lewis

Team Lead / Sales Associate (November 2003 - November 2021)

Walmart, Inc. - Providence, RI 02904

Trained new employees, provided team members with clear instructions on daily tasks and objectives

Managed the flow of day-to-day operations

Created and distributed reports to update the company on the team's progress

Exemplified strong customer service skills

Welcome customers into the department

Packaged customers purchase in an organized fashion

Skills

Customer Service

Strong work ethics

Communication

Adaptable to change

Peace Keeper

Strong work ethics

EDUCATION

North Rhode Island Career Academy 9/15/2025 - 11/07/2025

Woonsocket, RI 02895

Johnson & Wales University

Providence, RI 02904

Bachelor of Science in Business Management

Concentration in Human Resources Management, Financial Services Management & Psychology

High School Diploma completed

Certificates

Microsoft word Office 2016 - NorthStar Digital Literacy 10/02/2025

Microsoft Excel Office 2016 - NorthStar Digital Literacy 10/02/2025

Microsoft PowerPoint Office 2016 - NorthStar Digital Literacy 10/02/2025

Customer Service Training - NRI Career Academy 11/12/2025

Call Center Training – NRI Career Academy 11/12/2025

Introduction to Banking Training - NRI Career Academy 11/12/2025

Diversity, Equity & Inclusion (DEI) -Roger Williams University 10/14/2025

Conflict Management & Resolutions - Roger Williams University 10/14/2025

Securities Industry Essentials (SIE) Community college of RI (CCRI) 10/28/2025

Certificate of Completion -NRI Career Academy 11/12/2025

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