Customer Service & Office Management Professional

Kimberly Akinjobi

843-***-**** *****************@*****.*** http://www.linkedin.com/pub/jennifer-sexton/9/a8/2b9

Enthusiastic team builder, who forms strategic business partnerships to ensure goal achievement. Proven ability to prioritize, meet deadlines and provide service excellence. Exceptional people skills with a down-to-earth, outgoing personality.

Core Competencies

20 Years Customer Service Experience Sound Decision Making Skills Staff Training & Development Strong Verbal & Communication Skills Able to Work in A Fast-Paced Environment Relate Positively with People from Diverse Backgrounds

Professional Experience

Department of Social Services Child Support Division 2020-Present

Prepare case files to attend court hearings

Work closely with the client to ensure that they are updated on their case status

Promote team work as well as working independently to complete assigned tasks

The Southeastern Chamber of Commerce Director of Vendors 2018-Present

Organized the First Taste of North Charleston 2018 and The West Ashley Restaurant Festival 2019

Worked with a group of local vendors to secure participation

Ensured that the logistics were in place to secure each vendors location

The Cottages on Charleston Harbor Front Office Manager, Mt. Pleasant, SC 2015-2020

Office Manager at a premier Bennett Hospitality property assisting guest from event planning to day of event with clients ranging from family and social groups to Fortune 100 companies. Orchestrate events with a passion for excellence in every detail. Mastering every aspect of a guest stay –registration, logistics, wedding preparation and event set-up and break down. Adept and skilled in multiple areas of hospitality & management, trade-shows and marketing. Carry two departments simultaneously as a breakfast hostess, ordering and preparing breakfast and afternoon snacks.

Works well within hotel budget continually ensuring The Cottages on Charleston Harbor a profit per quarter

Seamlessly manage small-to-large staff with budgets of up to 320k to reach & maintaining our standard

Pursuing and maintaining cooperate accounts, wedding events and ensuring all accounts payable and billing is up to date.

Scheduler Roper Hospital, Mt, Pleasant, SC 2012-2015

Professional who helped people in healthcare with a large variety of issues. Assisted both individuals and families in coping complex physical and mental health conditions. Able to excel in fast-paced high-pressure environments.

Reached out to clients assigned to me and followed up on their after care.

Developed a detailed plan of action to meet the clients needs, set goals, and find necessary resources to meet those goals.

Developed a team schedule and monitored productivity.

Education

Associate in Hospitality Management Trident Technical College North Charleston, SC 2015

Certified in Advance Beverage Service

Certified in Hotel Management and Event Management

Certified Wedding Planner

Serve Safe Certified in Food management and Beverage

Reference available upon request

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