Help Desk and Transportation Operations Professional
Resume:
Christine Barker
North Richland Hills, TX *****
***********@*****.***
To obtain an operational position that will best utilize my skills and knowledge for organizational improvement.
Work Experience
Transportation – Keller ISD – August 2024 to September 2026
• School bus driver
Help Desk Support Paydhealth – Farmers Branch, TX November 2021 to October 2023
• Serve as first point of contact for IT support within the organization.
• Receive incoming calls and make outbound calls to the customers updating notes in our ticketing system.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Repairing and replacing equipment as necessary
Analyst I Black Box Technologies - Irving, TX February 2020 to October 2021
• Provide Helpdesk support
• Receive incoming calls and making outbound calls to the customers updating notes in our ticketing system
• Update trouble tickets and ensure customer satisfaction
• Maintaining customer relationships by providing customers with unbeatable customer service
• Manage and administer Office 365
• Basic tactical troubleshooting on a desktop and a server
• Provides excellent customer support to internal and external clients.
• Support operation of Microsoft Desktop Operating Systems (Windows 7 and Windows 10) and applications (Outlook, Office Word, Excel, etc...)
• Configure and maintain desktop applications
Help Desk Support Analyst Cardinal Health - Lewisville, TX April 2013 to December 2019
• Working with end-users on troubleshooting technical issues with software and hardware, networks, phone systems, and clinical systems.
• Technical support for Windows OS applications
• Create, track and manage service requests for new hires, client moves and terminations • Process hardware and software requests.
• Duties include answering the help desk phone
Admission Coordinator Rep II Caremark RX - Irving, TX September 2006 to April 2013 •Responsible for validating the demographic and reimbursement information on injectable medication on customers in the database prior to the initiation of therapy
• Adjudicate POS/Retail billings, relate financial obligations to the customer, and identify to the organization when a new customer is brought on service
• The ability to communicate with internal and external customers including physician offices or treatment centers along with various departments within Caremark
• Ability to collect and publish data, establish facts, draw conclusions, and solve problems • The ability to resource information from others and to identify potential problems
• Able to read, write and interpret policies, procedures and instructions
• Able to manage multiple projects simultaneously
• Knowledge of health insurance and third-party terms and medical terminology Interpersonal, organizational skills, and detail orientation, and ability to prioritize workload • Suggesting and implementing improvements in policies and procedures
• Accumulating productive information for daily reports
Billing Coordinator - Medicare D Pharmaster Pharmacy LTC - Arlington, TX February 2005 to September 2006
• Knowledge of Medicare guidelines for continuous care and billing
• Strong relationship skills, ability to successfully interact with providers, nurses, and pharmacy staff
• Responsible for review and monitor of current date rejections
• Reviews all insurance changes and re-bills appropriate insurance
• Communicate with the Director of Nursing in each facility about PA request
• Responsible for accurate effective billing processes in place for facility
• Transmits electronic claims to third party payers
• Runs month-end reports
• Communicates payer trends to supervisor
• Provides resources or assists in technical support
• Informs Administration when patient requires Medicaid updates.
• Created PA merge document
Processing Supervisor Prime Therapeutics - Irving, TX June 2004 to November 2005 •Developed Standard Operating Procedures for front-end and call center work queues.
• Implement procedures/controls to ensure effective operation of all areas of front-end
• Interview, hire, and evaluate staff of up to 36 employees.
• Ensure ongoing staff development to expand competence and skill set of teams through in-house training activities.
• Oversee project budgets; ensure that internal change orders are managed properly and that all projects are executed to optimize profitability.
• Manage team workload and monitor capacity to optimize resources across multiple areas.
• Motivate and lead staff in organizing, prioritizing, and scheduling to ensure that desired results are achieved in day-to-day operations and in meeting mid-to long term strategic goals.
• Manage production schedule and determine necessary resources to meet customer demands.
• Provide weekly and daily reports to support production schedule and allocation of resources.
• Maintain customer satisfaction and diffused escalated situations through constant communication of quality, delivery and service.
• Coordinate personnel and payroll activities with Human Resources through Kronos and Workforce as required in a timely and efficient manner.
Lead Pharmacy Technician Advance Rx.Com - Fort Worth, TX September 1999 to June 2004
Train, supervise, and evaluate up to 40 Pharmacy Technicians.
• Develop and implement strategies to achieve operational results.
• Provide weekly and daily reports to support production schedule and allocation of resources.
• Build and develop operations processes and procedures to support strategic direction.
• Ensure staff obtained and maintained required skills and certifications to perform necessary duties.
• Counsel and assist in personnel development.
• Assist the quality function in establishing corrective actions for external and internal failures through error tracking and data analysis.
• Research and process rejected claims through AS400.
Pharmacy Technician Caremark RX - San Antonio, TX April 1996 to August 1999
• Perform job responsibilities in accordance with organizational and departmental policies, procedures, performance improvement objectives
• Fill all orders and floor stock. • Support incoming and outgoing physician calls, translating information to pharmacists for documentation.
Pharmacy Technician Wal-Mart Pharmacy - San Antonio, TX January 1990 to July 1996
• Interpret and process prescriptions in a retail environment. • Order, manage and monitor drug inventory in fiscally responsible manner and is cognizant of appropriate PAR levels in medication storage areas problem solve with minimal supervision. • Verify prescription information in relation to dispensing label.
Computer Skills:
• PPOS, Quantum Leap, CDX, AS400, APOS, RX Express • Microsoft Office • Outlook and Lotus Notes
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