Management

Felice T. Thompson

Customer Service & Administrative Professional

San Diego, California

(858) 326 - 7734

***********.***@*****.***

Professional Summary

Detail-oriented and customer-focused professional with experience in hospitality operations, auditing, and administrative support. Proven ability to manage front desk operations, handle customer interactions, and ensure accuracy in financial and operational reporting. Strong communication, problem-solving, and organizational skills with a commitment to delivering excellent service. Adaptable and eager to contribute to customer service and administrative roles.

Education

Bachelor of Science, Healthcare Management

Chestnut Hill College - Chestnut Hill, PA

(EXPECTED JULY 2027)

Bachelor of Arts, Economics

Dickinson College - Carlisle, PA

(MAY 2012)

Relevant Skills

●Customer Service & Guest Relations

●Office Administration

●Microsoft Office (Excel, Word, Outlook)

●Hotel Systems: OPERA & Visual Matrix

●Data Entry & Reporting Accuracy

●Strong Written & Verbal Communication

●Problem Solving & Conflict Resolution

Professional Experience

Chestnut Hill Hotel - Chestnut Hill, PA - Full - Time Auditor

SUMMER 2024 - SPRING 2025

●Managed front desk administrative tasks and supported guest service operations

●Processed daily audit reports using Visual Matrix system

●Maintained accurate financial records using Microsoft Excel

●Assisted with front desk responsibilities and guest interactions

Sonesta ES Suites - Malvern/Valley Forge, PA - Full - Time / Guest Service Agent

FALL 2021 - WINTER 2024

●Balanced hotel revenue and expenses for 24-hour operations using OPERA system

●Served as overnight front desk agent, assisting guests and resolving issues

●Prepared daily financial and operational reports

●Audited room charges, cashier reports, and guest accounts for accuracy

Benefits Data Trust - Philadelphia, PA - Benefits Operations Specialist

SUMMER 2019

●Handled inbound and outbound calls assisting clients with applications

●Supported individuals in completing government assistance applications

●Provided clear, professional communication and guidance

KPMG - Philadelphia, PA - Tax Audit Intern

SUMMER 2011

●Assisted auditors with data analysis and tax documentation

●Prepared reports and supported large corporate audits

●Conducted research and contributed to process improvement recommendations

Philadelphia Youth Network - Philadelphia, PA - Accounts Payable Intern

SUMMER 2010

●Managed incoming calls and provided professional support to stakeholders

●Assisted with financial recordkeeping and data collection

●Helped resolve inquiries and supported administrative operations

Leadership Experience

Sorority Chapter Recruitment - Administrative Officer

Dickinson College - Carlisle, PA 2009 - 2012

●Led meeting and supported executive board operations

●Analyzed challenges and recommended effective solutions

●Maintained policies, procedures, and organizational standards

●Built strong working relationships across teams

Additional Coursework

Analysis of Psychological Data

●Applied statistical analysis and data interpretation

●Developed strong report writing and analytical skills

Elementary Statistics

●Gained foundational knowledge in data collection and analysis

Contact this candidate