Customer Service & Facility Operations Professional
Resume:
Nicole Gibbons
Howell, MI ***** +1-248-***-**** ********.******@*****.***
Professional Summary
Detail-oriented professional with over 11 years of experience in customer service, office administration, retail management, and team supervision. Skilled in multitasking, data entry, scheduling, and productivity software. Work Experience
Custodian/Janitor
GCA / ABM Howell, MI
February 2023 to Present
* Maintained cleanliness and safety of facilities by performing regular cleaning and sanitizing tasks
* Operated cleaning equipment such as vacuum cleaners, carpet extractors, and floor waxing machines
* Managed waste removal and ensured proper disposal of trash and recyclables
* Demonstrated attention to detail while disinfecting surfaces and restocking supplies
* Communicated with staff to coordinate cleaning schedules and respond to urgent requests
* Utilized all-purpose and specialized cleaning chemicals safely and effectively
* Supported a team environment by assisting coworkers and training new staff as needed Manager
AXS Storage Fowlerville, MI
November 2025 to May 2026
1. Multi-Site Operations
2. Tenant Relationship and Problem Solving
3. Facility Maintenance and Security
4. Vendor Management
Behavior Technician
Patterns Behavioral Services Howell, MI
June 2021 to January 2023
* Supported children on the autism spectrum by implementing behavior intervention plans
* Collaborated with families and supervisors to achieve therapy goals
* Adapted to challenging situations by remaining patient and calm under pressure
* Documented session data and progress notes accurately
* Communicated effectively with team members and families RSS
O'Reilly Auto Parts Howell, MI
June 2016 to June 2021
* Assisted customers with automotive parts selection and provided excellent customer service
* Processed sales transactions and managed cash register operations
* Maintained inventory accuracy through regular stock checks and merchandising
* Supported team members in achieving sales targets and store goals
* Handled phone inquiries
Cashier
Lowe's Home Improvement Howell, MI
March 2015 to July 2015
* Processed customer purchases quickly and accurately at the cash register
* Provided friendly service and answered customer questions about products
* Maintained a clean and organized checkout area
* Assisted with merchandising and restocking as needed Crew Member
2 Mom's and A Mop Milford, MI
June 2013 to March 2015
* Performed residential and commercial cleaning duties with attention to detail
* Used cleaning chemicals and equipment safely and efficiently
* Communicated with clients to ensure satisfaction with services
* Worked as part of a team to complete cleaning assignments on schedule Crew Member
The Cleaning Authority Sylvan Lake, MI
April 2013 to June 2013
* Provided cleaning services for residential clients with a focus on quality
* Followed safety procedures when using cleaning chemicals and equipment
* Supported team members to complete daily cleaning routes efficiently Education
High school diploma or GED (High school diploma or GED) Lake Fenton High School
December 2013
Upper secondary education
Skills
Sales Client relationship development Executive administrative support Basic math Disinfectant cleaning chemicals Typing Vendor relationship building Customer service Zoom Landscape maintenance Leadership development Phone customer support Teamwork Communication skills Critical Thinking Inside sales Cashiering Retail math Ammonia-based cleaners Data collection Applied behavior analysis Customer inquiry handling Call center experience Phone communication Interpersonal skills Microsoft Powerpoint Appointment scheduling Microsoft Word Management Task prioritization Smartsheet All-purpose cleaning chemicals Microsoft Office Conflict management Supervising experience - Supervising experience (1-2 years) Automotive customer service experience Writing skills Handling customer inquiries Multitasking Grammar Experience Customer complaint resolution Windows Clerical experience Outbound sales Change Management Heavy lifting Canvassing Public speaking Active Listening Educational institution cleaning experience Sanitizing surfaces Customer communication Floor cleaning chemicals Active Directory Carpet cleaning Managing customer accounts Sales management Bookkeeping General management Microsoft Outlook Merchandising Fact checking Hand tools QuickBooks Team management Accounting and finance experience Corporate sales environment Billing software Clear verbal communication Store management Computer literacy Service writing Client rapport building Calendar management Billing follow-up on outstanding patient balances Data entry - Data entry experience (1-2 years) Accounts payable Customer data entry Leadership Bleach Billing issue inquiries Waste removal Productivity software Outbound calling Computer skills Cash register Microsoft Excel Business development Filing Custodial Experience - Custodial experience (1-2 years) Client interaction via phone calls Phone etiquette Floor waxing Problem management Meeting or exceeding sales goals Office management Mechanical knowledge Computer operation Sending lead generation communications Customer relationship management Individual consumer customer service Retail sales Account management Mopping Office experience Employee relationship building Technical Proficiency Training & development Processing cash transactions Phone call management Retail management Dropbox Behavioral health Carpet cleaning chemicals Spreadsheets Entrepreneurship Inventory management Behavioral therapy Attention to detail Confidential information handling Customer relationship building Video conferences (communication methods) Carpet extractors Administrative experience B2C Cleaning Experience Automotive repair Vacuum cleaners Achieving sales targets B2C business model Practice management Time management Organizational skills creativity Driving Autism experience Cash handling Automotive parts and accessories knowledge Languages
English
Certifications and Licenses
Driver's License
Additional Information
Authorized to work in the US for any employer
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