Customer Support & Lifeguard Resume

Hamsel Raphael

Little ferry, NJ 646-***-**** ********@*****.***

EDUCATION

Montclair State University, Montclair, NJ

Bachelor of Arts in Psychology Expected:5/2027

Cliffside Park High School, Cliffside Park, NJ

High School Diploma 05/2023

PROFESSIONAL EXPERIENCE

Crystal Clear Pool & Spa NJ

Lifeguard 04/2023 - Present(11/2023)

●Keep watch of over 80 guests on shift

●Maintain safety and comfort of guests

●Direct any guests to desired location

Acme Edgewater, NJ

Cashier 11/2022 –3/2023

●Handled financial transactions between guests and company

●Advised customers on purchases and provided excellent customer service

●Counted money in case drawers at the beginning and end of shift to ensure adequate change

Company:ServiceTap

Position: Remote Chat Support Representative

Date: 2023–2026

Provided customer support through live chat, resolving account, billing, and technical issues while maintaining a professional and helpful tone. Managed multiple conversations efficiently, documented customer interactions, and followed company procedures to ensure timely resolutions.

Key Qualities:

* Strong written communication

* Customer service focused

* Fast and accurate typing

* Problem-solving skills

* Multitasking and time management

* Professional and patient

* Detail-oriented

* Comfortable working independently

* Reliable and consistent

* Quick to learn new software and systems

LEADERSHIP & ACTIVITIES

Cliffside Park Club Vollyball Team, Cliffside Park, NJ

Co-Captain 09/2022 - 1/2023

●Organize practices and lead drills to improve individual and team skills

SKILLS

Computer: Microsoft Office, Google Drive

Language: Intermediate Spanish

Leadership

Contact this candidate