Logistics and Customer Service Coordinator

Summary

Dedicated and detail-oriented professional with a strong background in customer service and clerical support. Proven ability to handle a high volume of tasks efficiently while maintaining exceptional accuracy and customer satisfaction. Eager to contribute to and excel within a dynamic company by applying strong organizational and interpersonal skills to drive success. Authorized to work in the US for any employer

Work experience

Lead Logistics Coordinator

DSV • Pittston, PA

November 2025 to Present

WAREHOUSE SETTING

Checking emails for inbound/outbound POs

Leading a team to pick orders

Lead a team to load and offload tractor trailers

Assist supervisor with anything they may need

Signing bill of ladings

Communication with truck drivers, client through email, teams, in person Customer Supply Chain Analyst

Genpact • Hanover, PA

July 2021 to August 2025

• Worked in international military roles and on military desks, supporting global operations

• Currently manage retail desk operations for a Tier One company

• Handle email correspondence between buyers, transportation teams, and warehouses

• Enter customer and sales orders with precision and accuracy

• Utilize SAP software for data entry, order management, and logistics tracking

• Track shipments end-to-end, ensuring timely and accurate deliveries Customer Service

RCN Telecom • Wilkes-Barre, PA

October 2014 to July 2021

Handling technical/billing issues, upselling new products, communication skills, MS, word, excel, outlook knowledge, handle high call volumes daily, take payments, create billing arrangements, trouble shoot problems, scheduled visits when needed CSC

Briana Goetze

Customer Service - Experience

+1-570-***-**** / ************@*****.*** / Forty Fort, PA 18704 Education

E.L Meyers Highschool

Jolie Hair and Beauty Academy

Skills

Purchase order management Supply chain planning Team management Customer service Data entry Freight forwarding logistics SAP Computer Skills Microsoft Windows Order fulfillment Phone etiquette Communication skills Outbound logistics Microsoft Office Shipping & receiving Inbound logistics Customer relationship management

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