Customer Solutions Coordinator

Kimberley Mireault

***** *****, *** *** ****** East, MB, R0A 0T3

204-***-**** ***.********@*****.***

Professional Summary

Resourceful and self-motivated professionals with extensive experience in administration, licensing, payroll, safety compliance, and customer service. Skilled in building strong relationships, managing details, and adapting to diverse job demands. Known for excellent communication, organizational abilities, and a commitment to delivering exceptional service in both independent and team environments. Core Competencies

• Licensing

• Payroll & HR Administration Support

• Safety Program Support

• Customer Service & Relationship Management

• Travel Planning & Sales

• Records Management & Confidentiality

• Logistics Coordination

• Problem-Solving & Process Improvement

Professional Experience

Insurance Council of Manitoba – Winnipeg, MB

Licensing Officer

April 2017 – November 2019 & February 2025 – March 11, 2026

• Review and process licensing applications for all insurance classes, ensuring compliance with regulatory standards.

• Respond to inquiries and provide guidance to applicants and licensees.

• Maintain confidential client files and support examination processes. Nucor Rebar Fabrication – Winnipeg, MB

Branch Administration Shipper Receiver Payroll & Safety Support June 2021 – February 2025

• Managed weekly payroll reporting and maintained strict confidentiality on HR and payroll matters.

• Assist with maintenance of record keeping including safety, workers compensation,

etc.

• Communicate/distribute all pertinent Human Resources information to location employees

• Coordinated logistics with freight companies and scheduled deliveries.

• Supported safety programs, including incident reporting and investigations.

• Handled accounts payable/receivable, office supply ordering, and bank deposits.

• Delivered exceptional customer service and built strong vendor relationships.

• Booking travel, accommodations and meeting venues. The Travel Agent Next Door – Ile des Chenes East, MB Sales Travel Consultant / Owner

March 2018 – March 2023

• Arranged travel itineraries, including flights, accommodations, and car rentals.

• Managed client budgets and provided timely, accurate travel solutions.

• Organized trade shows and community events to attract new clientele.

• Issued invoices, itineraries, and tickets while maintaining accurate accounting records.

Insurance Council of Manitoba – Winnipeg, MB

Licensing Officer

April 2017 – November 2019

• Processed licensing applications and terminations, ensuring compliance with Council policies.

• Assisted with audits, examination grading, and meeting preparations.

• Make recommendations for effective and efficient handling of applications to the Senior Licensing Officer.

• Monitor individual applicants and/or files to ensure appropriate support is available

to the licensee and/or applicant

Travel Professionals International – Ile des Chenes East, MB Sales Travel Consultant / Owner

2012 – 2018

• Delivered personalized travel planning services and resolved client concerns.

• Managed bookings, invoicing, and supplier communications. Seine River School Division – Lorette, MB

Educational Assistant

2007 – 2012

• Supported students with emotional, cognitive, and learning disabilities.

• Collaborated with teachers to implement tailored lesson plans and monitor progress.

CitiFinancial – Winnipeg, MB

Loans & Mortgage Officer / Collections

2000 – 2005

• Opened new accounts, processed payments, and managed collections.

• Handled large cash transactions and maintained high customer satisfaction. Education & Certifications

• Registered Safety Auditor – Aug 2024

• First Aid & CPR Level 2 – Mar 2024

• Safety Certifications: Hazard Identification, Leadership for Safety Excellence, WHMIS 2015, Confined Space Entry, Working at Heights, WCB 101, Prime Contractor, Train the Trainer

• Certificate of Achievement – Travel Agent (2012)

• Certificate of Achievement – Educational Assistant (2009)

• High School Diploma

References available upon request.

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