Desktop & Network Support Engineer
Resume:
CURRICULUM VITAE
Tirupathi Metra
Tadigadapa, PenamaluruMandal
KrishnaDistrict, AndhraPradesh–521137Cell: 630*******, 800-***-****. Email: ***************@*****.***
Career Objective:
analytical skills and knowledge that is useful for the growth of an organization.
ToachievechallengingpositioninthebusinessworldwhereIcanimprovemy ACADEMIC PROFILE:
B.Tech in ECE (Electronics and Communication Engineering) with 66% from 2015- 2018 in Nova Engineering College, Jupudi, Vijayawada.
Diploma in ECE (Electronics and Communication Engineering) with 76% from2012- 2015 in VKR & VNB Polytechnic College, Gudivada.
IT in ElectricalinJamplaAnnapurnaITCCollegewith78%from2007-2009in Vijayawada.
SSC in K.B.C.ZP. High Schoolwith60%from2006-2007, Patamata, Vijayawada. EXPERIENCE:
22-12-2023- 31-06-2025
Client Name: ESI Corporation, Regional Office, Gunadala, Vijayawada, Andhra Pradesh.
Payroll Company: Sri Harsha Consulting Services.
Roll: Desktop Support& IT SUPPORT & NETWORKING ENGINEER. Responsibilities:
Maintains quality service by following organization standards.
Keep users informed by preparing performance reports communicating system status.
Safe guards information system assets by identifying solving potential& actual security problems.
Monitor security access &main data.
To monitor network &systems to detect instructions.
To support clients during attacks.
Responsible for protecting private networks.
Monitoring systems running regular backups.
Managing individual users account.
Building and maintain security networks and systems.
Designing and implementing both the physical and wireless networks, including those for computer communications and telecommunications.
Maintaining network performance.
Managing the electronic equipment that activates any network pieces
Troubleshooting network problems
DESKTOP ENGINEER:
Troubleshoot technology issues.
Install and maintain equipment and software.
Ask questions to pinpoint the problem.
Perform remote troubleshooting.
Help new employees set up their workstations.
Maintain and upgrade equipment as needed.
IT SUPPORTS:
Linux Operating systems in a corporate setting
Experience in Windows, Mac OS environments, AV
Strong verbal skills proven ability to communicate with technical and non-technical staff
Microsoft MCSE
MCITP Systems Administrator (Active Directory) System & Network Maintenance
Install, configure, and maintain computers, servers, software, and peripherals.
Monitor system performance, apply updates, and perform preventative maintenance.
Experience in supporting Windows, Mac and/or Linux Operating systems in a corporate setting
Experience in Windows, Mac OS environments, AV
Strong verbal skills proven ability to communicate with technical and non-technical staff.
Customer service communication requests from employees.
Answering employee questions regarding computer systems.
Gathering and analyzing data to diagnose problems with computer systems.
Changing configurations, settings and permissions to fix computer supporting Windows, Mac
Documentation & Reporting
Log all service requests and update tickets.
Create knowledge base articles and maintain IT documentation.
Strong hardware/software troubleshooting.
Networking fundamentals (TCP/IP, DNS).
Operating Systems (Windows, macOS,
Problem-solving and time management.
AV systems & teleconferencing tools - AV or teleconferencing (Zoom/Teams/WebEx) video conferencing AV room setup support
Document call logs & SOPs/KBAs performance reports, system status communications - Include SOP/KBs reports creation (Standard Operating Procedures
& Knowledge Bases)
Mac/Linux exposure
HAM cleanup (Hardware Asset Management.
Meeting-Specific Roles and Responsibilities
When it comes to conducting meetings, the IT support role is focused on the technological aspect
A/V and Video Conferencing Support: Ensuring all audio/visual equipment, such as projectors, microphones, speakers, and video conferencing systems (Zoom, MS Teams, etc.), is functioning correctly before and during meetings.
Setup and Teardown: Physically setting up and configuring meeting room technology and troubleshooting any immediate connectivity or compatibility issues that arise.
User Guidance: Providing on-the-spot assistance and training to meeting presenters or participants on how to use the A/V systems and collaboration tools effectively.
Troubleshooting During Meetings: Responding promptly to issues that may disrupt a meeting, such as presentation display problems, internet connectivity drops, or audio failures.
Resolving IT support issues.
Installing new software and hardware drivers and updating existing ones as needed
Updating employees on the status of their service requests
Logging all service requests
27-11-2021–27-04-2023 as a Technical Support Executive worked in MAINTEC TECHNOLOGIES PVT. LTD in BANGALORE.
Responsibilities:
NETWORKING:
Maintains quality service by following organization standards.
Keeps users informed by preparing performance reports communicating system status.
Safe guards information system assets by identifying &solving potential& actual security problems.
Monitor security access & main data.
To monitor network & systems to detect instructions.
To support clients during attacks.
Responsible for protecting private networks.
Monitoring systems & running regular backups.
Managing individual users account.
Building and maintain security networks and systems.
Designing and implementing both the physical and wireless networks, including those for computer communications and telecommunications.
Maintaining network performance.
Managing the electronic equipment that activates any network pieces.
Troubleshooting network problems.
Researching and integrating new technologies into the network lifecycle.
Interfacing with network administrators to manage or assist problems.
Set and implement user access controls and identity and access management systems
DESKTOP ENGINEER:
Troubleshoot technology issues.
Install and maintain equipment and software.
Ask questions to pinpoint the problem.
Perform remote troubleshooting.
Help new employees set up their workstations.
Maintain and upgrade equipment as needed.
CYBER SECURITY:
Monitor network and application performance to identify and irregular activity.
Perform regular audits to ensure security practices are compliant.
Deploy endpoint detection and prevention tools to thwart malicious hacks.
Set up patch management systems to update applications automatically. 25-02-2021–31-10-2021 worked as Technical Support Executive In OAKYASOLUTIONS PVT.LTD in Vijayawada.
Responsibilities:
Troubleshoot technology issues.
Install and maintain equipment and software.
Ask questions to pinpoint the problem.
Perform remote troubleshooting.
Help new employees’ setup their workstations.
Maintain and upgrade equipment needed.
Monitornetworkandapplicationperformancetoidentifyandirregularactivity.
Perform regular audits to ensure security practices are compliant.
Deployed point detection and prevention tools to thwart malicious hacks.
Setup patch management systems to update applications automatically
Implement comprehensive vulnerability management systems across all assets on- premises and in the cloud.
Work with IT operations to setup ashamed disaster recovery/business continuity plan.
Work with HR and/or team leads to educate employees on how to identify suspicious activity.
10-03-2019 – 15-12-2019 worked in DESKTOP SUPPORT EXECUTIVE in STUDY PATH CONSULTANT in Vijayawada.
Responsibilities:
Calling and Chatting with clients for project explanations
Quick data modifications with specifications
Each and every day updating the client’s data.
Planning of day schedule according to given work and executing the work.
Responsible for investigation and checking of the data for the project.
Respond to customer queries in a timely and accurate way, via phone, email or chat.
Identify customer needs and help customers use specific features.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance.
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved. 20-03-2023 to 30-11- 2023 I HAVE COMPLETED GLOBAL NETWORKING CERTIFICATION & CCNA CERTIFICATION COURSE. Basic of Networking
Network security
Problem solving
Network protocols
Types of Networking
Networking Devices: Routers& hubs & switches.
Technical Support
Customer Support & Service Desk
Cyber Security
Internet browsing and software skills
Basic of Networking
Cyber security
Networking
Technical support
Customer support
Service Desk
Skills:
Basic of Networking
Network security
Problem solving
Network protocols
Types of Networking
Networking Devices: Routers &hubs switches.
Technical Support
Customer Support& Service Desk
Cyber Security
Technical Skills:
MS-Office
Internet browsing and software skills
Types writing (English Lower)
Tally
HTML,CSS XML,MathML
MRoot, Latex
Basic of Networking
Cyber security
Technical support
Customer support
Services
Strengths:
Good Communication Skills
Positive Attitude
Self-confidence
Flexibility
Creativity
PERSONALPROFILE:
Name : ThirupathiMetra
Father’s Name : M.Subrahmanyam
Date of Birth : 13-04-1991
Hobbies : PlayingCricket,Reading
Books
Marital Status : Unmarried
Nationality : Indian
Religion : Hindu
Mother Tongue : Telugu
Languages Known : English, Telugu and
Hindi
DECLARATION
I hereby declare that the above information is true to the best of my knowledge and Belief.
Date:
THIRUPATHIMETRA
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