Operations & Warehouse Area Manager

Julie Perez

Operations & Warehouse Area Manager Team Leadership Process

Optimization

Pleasant Prairie, WI ● 262-***-**** ● ****************@*****.*** PROFESSIONAL SUMMARY

Accomplished operations and management professional with nearly 40 years of progressive leadership experience across warehouse logistics, restaurant management, and real estate. Career spans from front-line supervisory roles to directing teams of 70– 140 employees in high-volume distribution environments, with a consistent track record of building strong teams, driving operational efficiency, and delivering measurable results. Served as General Manager for over a decade in the fast-paced quick-service restaurant industry, developing deep expertise in P&L oversight, workforce development, inventory control, and customer experience. Transitioned into warehouse and logistics leadership with 19 years as Warehouse Supervisor at Kem Krest, and most recently as Area Manager at ID Logistics overseeing multi-shift operations and end-to- end order fulfillment. Complemented by an active real estate career, bringing sharp negotiation skills, client relationship management, and entrepreneurial business acumen. Known for a hands-on leadership style, a commitment to staff development, and the ability to manage complex, multi-faceted operations with professionalism and precision.

CORE COMPETENCIES

■Warehouse Operations

Management

■KPI Tracking &

Performance

Management

■Training & Employee

Development

■Team Leadership (70–140

Employees)

■Process Improvement &

Lean Operations

■Budget & Cost

Management

■Order Fulfillment &

Logistics

■Safety Compliance &

OSHA Standards

■Client & Stakeholder

Relations

■Workforce Planning &

Scheduling

■Inventory Control &

Accuracy

■Communication & Conflict

Resolution

■Real Estate Sales & ■Property Management & ■Cross-Functional Team

■Warehouse Operations

Management

■KPI Tracking &

Performance

Management

■Training & Employee

Development

Negotiation Tenant Relations Collaboration

PROFESSIONAL EXPERIENCE

Area Manager August 2025 – August 2026

ID Logistics

Pleasant Prairie, WI

● Directed daily warehouse operations for a high-volume distribution center, overseeing a workforce of 70–140 employees across multiple shifts and departments.

● Managed end-to-end order fulfillment operations including order picking, packing, and shipping, ensuring accuracy, speed, and compliance with service-level agreements.

● Led daily team huddles, performance check-ins, and shift handoffs to maintain operational continuity and cross-shift team alignment.

● Monitored and reported on KPIs including throughput, pick accuracy, on-time shipment rates, and headcount utilization to senior leadership.

● Coordinated with HR and staffing partners to manage workforce planning, onboarding, and scheduling across variable demand periods.

● Implemented process improvements that reduced order cycle times and measurably improved overall floor productivity.

● Enforced safety protocols and OSHA compliance standards across all operational areas, maintaining a consistently safe work environment.

● Mentored shift leads and team supervisors, building bench strength and promoting a culture of accountability and continuous improvement. Warehouse Supervisor August 2006 – January 2025

Unified Solutions / Kem Krest

Pleasant Prairie, WI

● Supported manufacturing and production operations in a fast-paced industrial environment, consistently meeting throughput and quality targets.

● Followed standardized work instructions to ensure product quality and assembly accuracy across each production run.

● Collaborated with team leads and supervisors to meet daily production targets and maintain workflow efficiency throughout shifts.

● Adhered to all workplace safety protocols and quality control standards, maintaining a safe and compliant production floor.

● Overseen picking and set up

General Manager June 1992 – June 2003

Hardee's Restaurant

Racine, WI

● Managed all aspects of daily restaurant operations, including budgets, inventory control, and vendor relations.

● Effectively managed labor costs by monitoring productivity levels and making strategic scheduling decisions.

● Managed payroll, timekeeping, and paperwork for new hires and terminations.

● Carefully interviewed, selected, trained, and supervised staff across all positions.

● Addressed customer concerns promptly and professionally, turning negative experiences into positive outcomes.

● Developed and maintained a strong team by providing ongoing training and development opportunities.

● Implemented new employee onboarding processes that promoted retention and understanding of company culture.

● Reduced employee turnover by fostering a positive work environment and offering competitive compensation.

● Conducted regular inventories of food, beverages, and supplies to maintain accurate records and sufficient stock.

Assistant Manager April 1986 – June 1992

Hardee's Restaurant

Kenosha, WI

● Trained and supervised employees, ensuring labor staffing was aligned to shift needs.

● Assisted with inventory management and maintained responsibility for smooth- running shifts.

● Resolved customer complaints professionally, turning negative experiences into positive outcomes that encouraged return visits.

● Ensured smooth restaurant operations through effective team communication and coordination.

● Increased sales by promoting specials and upselling menu items to guests.

● Maintained high standards of cleanliness, consistently passing health inspections with top scores.

● Adhered to food safety regulations and prepared dishes according to established recipes and presentation guidelines.

● Performed regular maintenance checks on equipment to ensure optimal functionality during peak periods.

● Developed strong vendor relationships, negotiating favorable pricing agreements that benefited the bottom line.

● Monitored employee performance and provided constructive feedback to drive continuous improvement.

● Participated in recruiting efforts to attract top talent for various positions within the establishment.

Licensed Real Estate Agent Present

Independent / Kenosha-Area Brokerage

Kenosha, WI

● Represent buyers and sellers across residential and land transactions throughout the greater Kenosha, WI market.

● Managed full-cycle client relationships from initial consultation and offer negotiation through due diligence and closing.

● Marketed properties via digital channels, MLS listings, and targeted outreach to generate qualified leads and accelerate sales timelines.

● Analyzed market trends and comparable sales data to advise clients on pricing strategy and investment decisions.

● Achieved successful closings including vacant land transactions and residential properties, consistently delivering results aligned with client goals. Property Manager / Landlord Present

Self-Managed Residential Rental Portfolio

Kenosha, WI

● Own and self-manage a portfolio of residential rental properties across the Kenosha, WI area, overseeing all operational and financial functions.

● Administered tenant screening, lease execution, rent collection, and full compliance with Wisconsin landlord-tenant laws.

● Coordinated maintenance, repairs, and capital improvements to preserve asset value and sustain high tenant satisfaction.

● Executed all legal processes including notices, lease enforcement, and eviction proceedings in accordance with Wisconsin statutes.

● Managed per-property budgets, expense tracking, and financial reporting to ensure consistent profitability across the portfolio. EDUCATION

High School Diploma Tremper High School Kenosha, WI Graduated June 1987

CERTIFICATIONS & LICENSES

● Wisconsin Licensed Real Estate Agent — Wisconsin Department of Safety and Professional Services

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