Administrative & Remote Support Specialist
Resume:
ERIKA A. PAZ
** * ***. ******, ****. Balingasa, Balintawak, Quezon City
️ *********@*****.***.**
PROFESSIONAL SUMMARY
Detail-oriented administrative professional with experience supporting daily business operations, customer service, sales activities, and office processes. Skilled in coordinating tasks across multiple departments, handling customer inquiries, preparing business documents and quotations, processing orders, and maintaining accurate records. Proficient in SAP, Microsoft Office, and Google Workspace. Reliable, organized, adaptable, and committed to providing efficient and accurate administrative support.
CORE SKILLS
Administrative & Office Support Sales Coordination Customer Service Order Processing Quotations & Sales Documents Data Entry & Record Management Email & Telephone Communication Scheduling & Coordination Microsoft Office Google Workspace SAP Documentation Inventory & Delivery Coordination Cross-Department Coordination Time Management
PROFESSIONAL EXPERIENCE
Customer Sales Staff
Kuysen Enterprises Inc.
June 6, 2023 – July 20, 2026
Responded to customer inquiries via phone, email, and chat regarding toilets, faucets, showers, bathtubs, and other bathroom fixtures.
Assisted customers with service requests by providing links to request forms or preparing service requests on their behalf.
Prepared and sent quotations for products, spare parts, and service fees.
Coordinated and scheduled service technicians upon quotation approval and provided customers with confirmed service schedules.
Prepared Sales Orders and coordinated with the warehouse to ensure the timely preparation and availability of products and spare parts.
Prepared invoices, service documents, and daily technical service routes for technicians prior to scheduled service appointments.
Coordinated with the Treasury Department for the proper turnover and recording of cash collections received by service technicians.
Coordinated with the Credit and Collection (C&C) Department regarding billing, invoice processing, payment monitoring, and collection follow-ups.
Monitored outstanding customer accounts and conducted regular payment follow-ups to support timely collections.
Maintained accurate records of customer requests, quotations, invoices, service schedules, and collection transactions.
Performed administrative and operational duties as assigned by the manager to support daily business operations.
Secretary / Sales Coordinator
Handyware Philippines Inc.
March 2016 – May 30, 2023
Managed incoming calls, emails, correspondence, and customer inquiries.
Prepared and processed quotations, sales documents, and customer sample request.
Monitored SAP and customer portals for orders, pricing, and account information.
Supported Sales Executives and Sales Managers with administrative and sales coordination tasks.
Verified customer pricing and coordinated approvals with management.
Maintained records of supplier documents, product samples, and customer databases.
Coordinated with Sales, Operations, Logistics, QA, R&D, Accounting, and other departments to ensure smooth order processing.
Scheduled deliveries and prepared Sales Invoices (SI), Delivery Receipts (DR), and dispatch documentation.
Verified stock availability and product expiration dates before delivery.
Prepared delivery schedules and coordinated warehouse dispatch activities.
Handled customer concerns and coordinated product-related issues with internal departments.
Followed up existing customers for repeat orders, sampling requests, and outstanding payments.
Coordinated with the Credit and Collection team regarding accounts receivable and collection schedules.
Generated reports and maintained organized documentation to support daily business operations.
Administrative Staff
IdeaServ Systems Inc.
July 2015 – February 2016
Prepared reports, correspondence, memos, and business documents.
Managed filing systems and maintained company records.
Scheduled meetings, interviews, and company events.
Coordinated incoming and outgoing mail, packages, and company forms.
Answered incoming calls and directed inquiries to appropriate departments.
Assisted with day-to-day office and administrative operations.
Maintained office supplies and supported department requirements.
Secretary
Formplas Services Corp.
March 2013 – July 2015
Assisted customers through phone and walk-in inquiries.
Processed billing documents and verified receipts for check issuance.
Prepared company memos and administrative correspondence.
Followed up customer collections, purchase orders, quotations, and sample approvals.
Prepared and submitted SSS, PhilHealth, and Pag-IBIG reports.
Processed employee payroll and maintained payroll records.
Supported daily office operations and administrative functions.
EDUCATION
Computer Programming
Bestlink College of the Philippines Quezon City 2011
High School Diploma
Maligaya High School Quezon City 2008
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