Merchant Services & Payment Support Professional

Windy Wynn

Bedford, TX ***** 469-***-**** *****.******@*****.***

PROFESSIONAL SUMMARY

Payments and client support professional with more than eight years of experience supporting merchant accounts, nonprofit organizations, payment technology, and technical operations. Skilled in account setup and maintenance, transaction and fee reconciliation, escalations, fraud monitoring, and client-facing issue resolution.

CORE SKILLS

Merchant account support • Payment processing • Nonprofit client service • Account onboarding and maintenance • Transaction reconciliation • Escalation management • Fraud monitoring • Chargebacks and refunds • ACH support • POS and terminal troubleshooting • Salesforce • FirstView • Staff training

PROFESSIONAL EXPERIENCE

First American Payment Systems by Deluxe Account Executive III July 2021 – September 2026

• Delivered white-glove merchant-services support to nonprofit and charitable organizations throughout the account lifecycle.

• Set up and maintained merchant accounts, including signer changes, bank updates, processing features, user access, and account closures.

• Researched deposits, fees, rejected ACH transactions, chargebacks, refunds, held funds, and other processing discrepancies; explained findings and next steps clearly to clients.

• Managed escalations with internal support, credit and collections, and platform partners until issues were resolved.

• Monitored transactions for fraud and security concerns and supported donor-facing payment pages and email communications.

• Guided clients through statements, reporting tools, credentials, recurring-payment settings, and payment-processing procedures.

New Balance Factory Store Head Cashier October 2023 – June 2026

• Led front-register operations while delivering accurate, efficient customer service in a high-volume retail environment.

• Handled cash and card transactions, resolved register issues, and supported daily opening and closing procedures.

• Assisted with team coordination, policy questions, and customer concerns at the point of sale.

EVO Payments International Senior Technical Agent and Office Manager June 2017 – July 2021

• Supported merchants with payment terminals, point-of-sale systems, network connectivity, equipment configuration, and account credentials.

• Diagnosed technical issues, guided clients through troubleshooting, and coordinated with vendors to restore processing service.

• Managed equipment orders, terminal conversions, office operations, and client communications during system and processor changes.

• Trained and supported team members on technical procedures, documentation, and customer issue resolution.

Frontier Communications Senior Technician June 2016 – June 2017

• Diagnosed and resolved network, computer, printer, and connectivity problems for customers and internal users.

• Completed technical repairs and guided users through clear, step-by-step solutions.

Russell Cellular Verizon Authorized Retailer Store Manager January 2016 – June 2016

• Managed customer service, sales performance, staffing, inventory, cash controls, and daily store operations.

• Recruited, trained, coached, and supervised employees while monitoring individual and store performance goals.

• Handled opening and closing duties, promotional execution, performance concerns, and employment decisions.

Torchmark Corporation Lead Claim Processor November 2015 – April 2016

• Processed claims and gathered documentation, evidence, and interview details for suspicious or disputed claims.

• Supported fraud investigations, collections, settlements, and payment arrangements while maintaining accurate records.

EDUCATION

Brookfield Central High School High School Diploma 2005

Brookfield, Wisconsin

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