Navy Logistics and Client Service Leader

Kimberly S

Tolerson

Orange Park, FL *****

H: 757-***-****

C: 757-***-****

W: ******@*****.***

LinkedIn: linkedin.com/in/kimbe

rly-tolerson-40203414

Skills

Navy Enterprise Resources

Planning (ERP)

•

Total Workforce Management

Services (TWMS)

•

• Hazardous Material Control

Aviation Supply System

Specialist Nalcomis Optimized

•

Command Pay and Personnel

Administrator (CPPA)

•

Support Equipment Asset

Manager

•

Fire/Safety and Building

Manager

•

Purchase Cardholder

governmentwide Commercial

Purchase (GCPC)

•

Defense Travel System

(DTS)/No Cost Orders

•

• Salesforce

Navy Standard Integrated

Personnel System (NSIPS)

•

Professional Summary

With 19+ years of experience. Dynamic, successful leader with over ten years of management experience with strong background in customer service and Logistics with SECRET SECURITY CLEARANCE. Eager to contribute to company success through hard work, leadership, and excellent customer service skill. Versatile representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

Work Experience

H&RBLOCK Jacksonville, USA

December 2024 - Current

Client Service Rep.

• Use customer data to personalize interactions.

Send tailored emails, messages, and notifications that reflect their preferences when filing their taxes.

•

Given opportunities to listen for specific needs or recurring issues that can be addressed proactively.

•

Help customers understand why a specific product is relevant to them while providing easy-to-understand guides, video tutorials, or blogs to explain how the product can improve their tax filing.

•

NAVSEA SERMC Mayport, USA

April 2026 - July 2026

Shipbuilding Specialist Contracts

Ensure all required funding is available and all necessary waivers, certifications, approvals, and compliance measures are in place for request.

•

Oversee the correct procedures are followed during procurement, and all milestones are met through the process.

•

While advising requestors before the solicitation on the use of the contract and the appropriate pricing mechanisms.

•

Carried out the pre-award activities while determining the type of contract, defining the method of solicitation, establishing evaluation criteria for proposals, setting award dates, and ensuring appropriate resources are allocated.

•

Analyzing the impact of legal, technical, and audit outcomes on procurement, interpreting the contract on how the decisions may affect the terms and execution, ensuring the compliance conditions and terms are outlined in the agreement.

•

United States Navy MAYPORT, USA

June 2023 - April 2026

Transient Clerk (DLPO)

Served as Transfer Clerk Departmental Leading Petty Officer (DLPO), overseeing preparation and submission of transfer documentation, including overseas screening, passport processing, and dependent entry approvals, while coordinating flight arrangements for service members.

•

Supervised MILPERS, CPPA, PAYPERS,DTS and MILPAY transactions to ensure accuracy and compliance.

•

As Command Sponsor Coordinator, facilitated smooth transitions for incoming Sailors by managing pre-arrival communication, providing integration support, and fostering a welcoming environment, significantly improving Sailor readiness and morale.

•

United States Navy

July 2005 - June 2023

Logistics Specialist

Delivered comprehensive global logistics, supply chain, and administrative support by managing material orders, shipping, cargo distribution, and Navy post office operations while ensuring government accountability and accurate record-keeping.

•

Coordinated material support and resolved discrepancies using systems such as DLA Material Release Order Tracker and WebVLIPS and oversaw compliance in the Government-wide Credit Card Program as a Purchase Cardholder managing up to seven cardholders.

•

Conducted technical research to resolve inventory issues and prevent work stoppages.

•

Additionally, managed office administration including personnel security, scheduling, legal coordination, budgeting, reporting, and resource management, demonstrating adaptability, and problem-solving skills to ensure mission readiness in dynamic environments afloat and ashore.

•

Education

11/2013

MA - Healthcare Administration

University of Arizona Global Campus

02/2012

BA - Education Studies

University of Arizona Global Campus

06/1992

High School Diploma

William Allen High, Allentown, PA

References

Available upon request

Affiliations Volunteerism

• Order of Eastern Star, Active Member, 05/01/19, Present

• Sigma Gamma Rho Sorority Inc., 11/01/19, Present

• VFW Post 2632, Jacksonville, FL, Life Member, 11/01/19, Present

• National Association of Parliamentarian's, 09/01/20, Present

• American Legion Post 197, Jacksonville, FL, 09/01/23, Present Certifications

• Logistics Specialist Drug & Alcohol program Advisor

• Lean Six Sigma

• White Belt Course

• Green Belt/Airspeed Awareness

• Yellow Belt/Airspeed Awareness

• Manager, Retail Store Apprenticeship

• FEMA: EMERGENCY SUPPORT

• Postal Service Clerk Apprenticeship

• Computer-Peripheral-Equipment Operator Apprenticeship

• Hazardous Material Ashore

• Computer Operator Apprenticeship Property Management

• Certifying Officer Legislation: Commercial

• Office Manager/Administrative Services Apprenticeship

• PURCHASE Card Approving Official

Material Handling Equipment Certification: Forklift 20k, Swing Reach 10K, Order Picker 10K

•

Contact this candidate