Remote Customer Service & Call Center Support

HEATHER BURGE

740-***-**** • *************@*****.***

REMOTE CUSTOMER SERVICE • CALL CENTER • CLIENT SUPPORT Professional Summary

Dedicated and dependable customer service professional with strong experience handling phones, assisting customers, resolving concerns, scheduling, and providing friendly, professional support. Known for clear communication, active listening, patience, accuracy, and the ability to multitask while maintaining excellent service. Comfortable working independently, learning new systems, and supporting customers in fast-paced environments. Seeking a remote customer service or call-center position. CORE CUSTOMER SERVICE SKILLS

Customer service & client support Professional phone communication High-volume call handling Problem solving & conflict resolution Scheduling & appointment coordination Data entry & accurate recordkeeping Computer & technology skills Active listening & empathy Multitasking & organization Professional written/verbal communication Dependable & self-directed Fast learner PROFESSIONAL EXPERIENCE

Private Caregiver January 2026–Present

• Provide dependable, professional support to clients and families while maintaining a respectful, service-focused approach.

• Communicate clearly with clients and family members, listen to needs, and respond with patience and professionalism.

• Manage daily responsibilities independently, prioritize tasks, and maintain reliability and confidentiality. Johnstown Pointe — Nurse Aide 2024

• Provided compassionate, customer-focused assistance to residents while responding to individual needs.

• Communicated effectively with residents, families, and team members and maintained professionalism in a busy environment. Classy Cleaners — Call Center / Customer Service 2017–2019

• Answered a high volume of incoming customer calls and provided friendly, professional assistance.

• Assisted customers with questions, requests, and scheduling while taking accurate messages.

• Managed multiple phone and administrative tasks while maintaining accuracy and positive customer interactions. Safe Auto Insurance Company — Customer Service 2006–2008

• Assisted customers by phone with questions and account-related concerns using clear, professional communication.

• Documented customer information accurately and helped resolve issues while maintaining excellent service. Safelite Auto Glass — Phone Operator / Customer Service 2001–2006

• Answered incoming calls, assisted customers, provided information, and directed calls appropriately.

• Handled multiple phone-related tasks efficiently while maintaining a helpful and professional attitude. EDUCATION & CERTIFICATIONS

Education: High School Diploma • Some College — Ashworth University Certifications: Certified Nurse Aide (CNA) • CPR Certified • First Aid Certified

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