Operation Manager
Resume:
Aphrodite E. Fernandez
Pembroke Pines, FL
***********@*****.***
PROFESSIONAL SUMMARY
Executive Assistant and Operations Manager with 20+ years of experience supporting senior leadership, optimizing office operations, and driving business efficiency across healthcare and professional environments. Proven track record of streamlining workflows, managing confidential executive functions, and improving financial and administrative processes. Bilingual professional known for leadership, discretion, and delivering high- quality operational support.
CORE COMPETENCIES:
Executive Support Operations Management Office Administration Calendar Management Payroll Administration Accounts Payable & Receivable Vendor Management Staff Coordination Meeting Planning Inventory Management Microsoft Office Process Improvement Confidential Information Handling Bilingual (English & Spanish)
PROFESSIONAL EXPERIENCE:
Operations Manager / Executive Administrative Support Private Practice – South Florida July 2023 – Present
• Direct daily practice operations to ensure smooth workflows, high productivity, and exceptional patient experience
• Oversee scheduling, staffing, payroll, and financial activities, including accounts payable and receivable
• Lead and support administrative and clinical teams, fostering accountability, efficiency, and strong team performance
• Drove substantial business growth by enhancing operations and patient coordination, increasing monthly revenue from $80K to $250K
• Strengthen patient engagement and treatment acceptance through effective communication and streamlined processes
• Ensure compliance with HIPAA, OSHA, and industry regulations
• Manage vendor relationships, inventory control, and equipment maintenance to support uninterrupted operations
• Evaluate operational performance and implement improvements to increase efficiency and profitability
Surgical Assistant / Operations Manager
Dr. Dorone Manasse – Hallandale, FL April 2012 – September 2022
• Assist in dental implant surgery and general dental procedures.
• Manage inventory, treatment planning, scheduling, AP/AR, office meetings, and operations.
• Expose diagnostic imaging including CT scans, FMX, and panoramic x-rays.
• Coordinate equipment repairs, software support, and daily office functions. Surgical Dental Assistant
Dr. Michael Ramer – Tamarac, FL March 2009 – January 2012
• Recorded treatment information and patient histories.
• Fabricated appliances, temporary restorations, impressions, night guards, and bleaching trays.
• Managed dental inventory and assisted in surgical and emergency procedures.
• Provided post-operative patient education and care instructions. Co-Owner / Fitness Trainer
Fitness Together – Pembroke Pines, FL May 2008 – August 2011
• Managed fitness training operations.
• Led marketing and advertising initiatives.
• Assisted with business management and client development. EDUCATION & CERTIFICATIONS
• MGE Management Experts Certificate
• Prospect Hall School of Business, Hollywood, FL – associate degree, Medical Secretarial Science
• Lindsey Hopkins – Certified Dental Assistant
TECHNICAL & INDUSTRY EXPERTISE
• Dental Implant Systems: Camlog, BioHorizons, Biomet 3i, Zimmer
• Software & Tools: Microsoft Word, Excel, Outlook, Eagle Software, Dentrix, SoftDent
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