Administrative & Customer Support Specialist
Resume:
TAHALIA FRANCIS
Kingston, Jamaica
***************@*****.***
OFFICE ADMINISTRATION CUSTOMER SERVICE CLERICAL SUPPORT
Dependable and detail-oriented administrative and customer service professional with experience in office support, customer inquiries, telephone and email communication, filing, data entry, cash handling, inventory support, and record keeping. Known for professionalism, accuracy, confidentiality, strong communication, and the ability to manage multiple responsibilities in busy work environments. Prepared to contribute to corporate, financial services, contact centre, or public-sector organizations. CORE COMPETENCIES
Administrative Support Customer Service Data Entry & Filing Telephone & Email
Communication
Document Preparation Cash Handling
Inventory Support Complaint Resolution & Time
Management
Confidentiality & Microsoft Office
PROFESSIONAL EXPERIENCE
Office Assistant
Mr. Stephen Tsui / Trinity Supermarket Kingston, Jamaica April 2026 – Present
Provide day-to-day administrative and general office support to help maintain organized business operations.
Respond to customer inquiries professionally and provide assistance by telephone, email, and in person.
Complete filing, data entry, paperwork, and record-keeping accurately and efficiently.
Handle routine office communications and assist management with assigned administrative tasks.
Housekeeping & Maintenance Associate
Scrubadub Cleaners Kingston, Jamaica January 2025 – Present
Deliver residential and commercial services while maintaining professional client relationships and service standards.
Maintain supply inventory and organized work areas, supporting efficient use of materials.
Complete detailed cleaning, sanitization, laundry, organization, and light maintenance duties.
Demonstrate reliability, punctuality, discretion, and professional conduct in client environments.
Customer Service Representative / Cashier
Cost U Less Meat & Grocery Distributors Kingston, Jamaica July 2024 – May 2025
Processed customer transactions accurately while maintaining proper cash handling and reconciliation procedures.
Resolved customer inquiries and complaints with professionalism, patience, and effective communication.
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Supported stock checks, delivery adjustments, and promotional updates to assist daily operations.
Remittance Agent & Cashier
Paddy King’s Recreation Kingston, Jamaica August 2023 – February 2025
Processed remittance and financial transactions accurately while maintaining confidentiality of customer information.
Assisted customers with services and inquiries while maintaining professional communication and service standards.
Store Clerk & Cashier
Yes-I Enterprise Kingston, Jamaica December 2023 – July 2024
Assisted customers, maintained store organization, restocked merchandise, and supported inventory checks.
Monitored product expiration dates and maintained cleanliness and food-safety standards. EDUCATION
High School Diploma — 2022
Young Women’s Christian Association (YWCA) High School Kingston, Jamaica
Honors Roll Student
Specialization in Clothing & Textiles
ADDITIONAL QUALIFICATIONS
Excellent interpersonal, written, and verbal communication skills.
Strong organization, time management, and task-prioritization abilities.
Professional, dependable, discreet, and comfortable handling confidential information. 2
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