IT Helpdesk & Client Support Technician
Resume:
DIKELEDI
SIMELANE
** ***** ****, ********* ****, Olifantsfontein 1666
072-***-**** / 012-***-****/ 060-***-**** *******************@*****.***
Analytical and well-organized individual who pays attention to detail. Advanced typing skills and advanced knowledge of Microsoft Package. Team player who possesses good communication skills and I have a track record for delivering quality solutions to resolve problems.
EXPERIENCE
CLIENT INFORMATION CLERK & IT HELPDESK TECHNICIAN
Weskoppies Psychiatric Hospital
2019 MARCH - PRESENT
1st and 2nd line technical support. Configuration and Installation of both hardware and software. Safe keeping of all ICT equipment. Quarterly Auditing of ICT equipment. Troubleshooting all technical and network issues. Database Management. Data Capturing, Filing and Administrative work relating to the department. Switchboard Operator. Telephone etiquette. Diary Management.
CLIENT INFORMATION CLERK
Weskoppies Psychiatric Hospital
01 JULY 2015 – 28 FEBRUARY 2019
Answering and transferring calls to relevant people within
the hospital. Bleeping and sending messages to needed staff. Database Management. Data Capturing. Creating, deleting
and issuing of beeper codes and telephone codes. Printing
of monthly telephone bills. General enquiries.
ARCHIVES & STATISTICS ADMINISTRATOR
Weskoppies Psychiatric Hospital
01 FEBRUARY 2015 – 30 JUNE 2015
General enquiries. Database Management of the filing system to prevent loss of client files. Data capturing of hospital stats on a weekly and monthly basis. Weekly auditing of files. General Administration.
EDUCATION
MCSA: WINDOWS SERVER 2016 COMPUTER TECHNICIAN (A+)
IT Academy Boston City Campus & Business College
NOVEMBER 2018 NOVEMBER 2011
SECURITY + & NETWORK + SOFTWARE SPECIALIST
Boston City Campus & Business College Boston City Campus & Business College
NOVEMBER 2012 NOVEMBER 2010
REFERENCES
TEBOGO MATOBOSANE EMMANUEL HLAHLA
HENNIE KIDSON
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