Restaurant Operations General Manager Leadership

NORA HORTON

GENERAL MANAGER RESTAURANT OPERATIONS TEAM LEADERSHIP

Mary Esther, Florida 850-***-**** **********@******.*** PROFESSIONAL SUMMARY

Hands-on business and operations leader with restaurant ownership, inventory supervision, customer service, and team development experience. Skilled in coordinating daily operations, training employees, managing schedules and inventory, resolving guest concerns, and keeping fast-paced workplaces organized and productive. Known for leading by example, building positive teams, and taking personal responsibility for service, cleanliness, accuracy, and results. Currently pursuing a Master of Business Administration after earning a Bachelor of Applied Science in Project Management with cum laude honors.

CORE QUALIFICATIONS

Restaurant and Store Operations Team Leadership and Coaching Scheduling and Labor Coordination Inventory and Stock Control Guest Service and Recovery Employee Training and Support Food Service and Cleanliness Cash Handling and Point-of-Sale Sales and Performance Goals Purchasing and Vendor Support Problem Solving Opening and Closing Procedures RELEVANT LEADERSHIP EXPERIENCE

Horton's Throwback Cafe Owner / Operator

2017 - 2020

- Co-owned and managed daily restaurant operations, including guest service, employee supervision, scheduling, purchasing, inventory, and workflow.

- Trained and supported employees, assigned responsibilities, and helped maintain consistent service during busy periods.

- Monitored food and supply needs, coordinated purchasing, and maintained an organized, clean, customer-focused environment.

- Handled operational problems directly and balanced customer satisfaction with the needs of the business and team. Walmart Stocker / Inventory Supervisor

May 2012 - February 2014

- Advanced from stocker to Inventory Supervisor, taking on team training and inventory responsibilities.

- Directed daily inventory work, trained employees, helped prepare schedules, and followed up to ensure tasks were completed within required time frames.

- Managed audits, bins, picks, stock accuracy, product availability, and efforts to reduce discrepancies and shrink.

- Used performance measures to coach the team, encourage friendly competition, and improve productivity and results. Century 21 / RE/MAX Realtor

March 2015 - July 2017

- Managed sales leads, follow-ups, appointments, showings, contracts, inspections, offers, and closings while maintaining strong client relationships.

- Built repeat and referral business by communicating clearly, meeting deadlines, and solving problems calmly under pressure.

- Worked independently, prioritized multiple active transactions, and remained accountable for sales volume and customer satisfaction.

NORA HORTON

GENERAL MANAGER RESTAURANT OPERATIONS TEAM LEADERSHIP ADDITIONAL EXPERIENCE

Walmart Overnight Stocker

May 2009 - June 2011

Met demanding overnight stocking and productivity goals while maintaining correct product placement and organized work areas.

Westwood Center Certified Nursing Assistant

January 2008 - July 2010; June 1999 - May 2006

Provided dependable direct care, communicated changing needs, and worked closely with nursing teams in a high-responsibility environment.

The Maples Certified Nursing Assistant

June 2009 - March 2010

Delivered compassionate care while balancing multiple priorities and maintaining safety, accuracy, and professionalism.

Private Duty Caregiver - Dr. John Taylor

January 2006 - January 2009

Provided individualized care, supervision, and dependable support in a private home setting. Ryan's Steakhouse Server / Host / Cashier / Bar Attendant May 1994 - July 1997

Advanced across multiple front-of-house roles, operated the register, supported dining room flow, served guests, stocked work areas, and completed opening and closing duties. Ponderosa Server / Waitress

April 1993 - June 1995

Provided accurate, friendly service in a busy restaurant and worked closely with kitchen and dining room teams. EDUCATION

University of West Florida

Master of Business Administration September 2026 - Expected September 2028 Northwest Florida State College

Bachelor of Applied Science in Project Management Cum Laude August 2026 Northwest Florida State College

Associate of Arts in Business Administration Phi Theta Kappa PROFESSIONAL STRENGTHS

- Career advancement into supervisory and business ownership roles.

- Experience serving customers and leading work in restaurant, retail, healthcare, and real estate settings.

- Strong organization, accountability, communication, and willingness to work alongside the team.

- Comfortable using point-of-sale systems, handheld inventory technology, and real estate lead-management software.

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