People Ops & Labor Relations Executive

JORGE BANUELOS

Baldwin Park, CA 626-***-**** ************@*****.***

TRUSTED EMPLOYEE EXPERIENCE LEADER

People Operations Executive • VP of HR • HR Strategy Director • Labor Relations Director Labor Relations • HRIS Implementation • Organizational Development • Workforce Optimization Established HR Department • Developed Proactive Systems • Created Management Training CA State Mediator • Labor Relations Specialist • Workers’ Compensation Award Winner WORK EXPERIENCE

TLC Pediatric Therapy, Los Angeles, CA Aug 2025 - present Director of People Operations

● Built a management training program supporting transition to a flatter organizational culture.

● Developed proactive systems to anticipate workforce and organizational needs.

● Identified HRIS, payroll, and scheduling best practices to improve efficiency.

● Created HR policies to streamline operations and strengthen compliance.

● Established an HR function using a People Operations model to improve effectiveness. Eisner Health, Los Angeles, CA April 2016 - Oct 2025 Human Resources Director

● Drove $600,000+ in workers’ comp savings over 3 years through partial self-insurance.

● Saved $300,000 in benefit premiums over 3 years through a new broker partnership.

● Converted Paychex to Paycom, eliminating data redundancy and saving 0.5 FTE.

● Structured compensation and benefits programs aligned with market and budget requirements.

● Guided senior managers through employee relations issues using employment law and policy.

● Oversaw workers’ compensation compliance, claims, and employee recovery processes.

● Increased employee engagement through targeted surveys and follow-up initiatives.

● Introduced signing bonuses and employee referral incentives to strengthen hiring and retention.

● Conducted exit interviews to identify turnover trends and improve retention strategies.

● Built succession and promotion plans to strengthen leadership and talent pipelines.

● Improved cross-functional communication and collaboration across business divisions. Metropolitan State Hospital / State of California, Norwalk, CA Nov 2012 - April 2016 Personnel Director / SSM III

● Reduced legal risk by coaching managers on conflict resolution for 1,400 employees.

● Streamlined onboarding by developing hiring policies for 1,400-employee hospitals.

● Reduced claims through corporate safety training and stronger safety practices.

● Developed a hospital wellness program featuring weight-loss contests and employee awards.

● Advised senior leaders on corrective actions for employee performance issues.

● Processed weekly payroll through TEAL in compliance with government requirements.

● Maintained staffing levels by tracking vacancies and recruiting qualified candidates.

● Improved cross-functional communication and collaboration across divisions.

● Partnered with legal teams to review documents and develop training materials.

● Enhanced orientations and training to improve employee performance and engagement.

● Strengthened manager-staff communication to improve workflows and job satisfaction. California Department of Public Health, Covina, CA March 2012 - Nov 2012 Audit Team Manager

● Gained 2 productive hours daily by streamlining geographic travel processes.

● Conducted monthly and annual reviews while setting performance goals and procedures.

● Increased staff performance through targeted incentive and recognition programs.

● Improved work quality through performance evaluation, coaching, and development.

● Authored a statewide AFL appeal process for noncompliant nursing homes.

● Corrected performance issues to improve team productivity and accountability.

● Supervised 9 employees across recruitment, training, and professional development. Fairview Developmental Center/State of California, Costa Mesa, CA Nov 1999 - March 2012 Personnel Director / SSM I

● Directed 45 HR professionals serving 2,200 civil service employees and a $78M staffing budget.

● Reduced workers’ compensation claims by nearly one-third, earning a statewide award.

● Advised senior leaders on employee relations, corrective actions, and performance issues.

● Advanced career development through targeted employee growth and training initiatives.

● Strengthened policy compliance by advising managers on interpretation and enforcement.

● Partnered with legal and compliance teams to review documents and develop training.

● Forecasted staffing needs from exit trends and developed workforce strategies.

● Coordinated organizational resources to address HR needs and staffing priorities.

● Prepared weekly payroll in Microsoft Access while maintaining key reporting data.

● Improved cross-functional communication and streamlined HR processes across divisions.

● Resolved confidential employee matters with discretion and timely corrective action.

● Created a wellness program to strengthen employee engagement and productivity. EDUCATION

University of Phoenix, Tempe, AZ

Bachelor of Business Administration, Human Resources Management TECHNOLOGIES & SKILLS

Technologies: Microsoft Excel • Paychex • Paycom • UKG • Kronos • QuickBooks • Microsoft Access • Google Workspace • Microsoft Teams • Zoom • DocuSign • Concur • Slack • TEAL Skills: HR Operations • Benefits Administration • Compensation Administration • Compensation Strategy • Employee Relations • Labor Relations & Negotiations • Performance Management Succession Planning • Talent Acquisition • Recruitment Strategy • Workers’ Compensation • Payroll Administration • Policy & Procedure Development • Investigations • Corrective Action • Employee Retention • Training & Development • Career Development • Exit Interviews • HR Compliance

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