Online Client Services Coordinator
Resume:
NATALIE E. SMALLS-FAHIE
Temple Terrace, FL 33637
**************@*****.***
OBJECTIVE: To obtain a position at a company that will allow me to contribute and enhance my experience and knowledge with room for advancement and growth. SUMMARY OF
QUALIFICATIONS
Soaring communication skills both written and oral, Able to relate effectively with people at any level of business or management, skilled at handling multiple tasks projects simultaneously and an effective problem solver. Hard-working and enthusiastic IT trained professional committed to providing skillful support in maintaining hardware, software, and technical operations. A solution seeker experienced at multiple project management and following through to completion with minimal supervision. A forward-thinking US Army Veteran committed to driving the highest level of excellence, working in collaboration, and leveraging interpersonal skills to boost client-facing operations.
Secret Clearance – Exp 2027, Type 45WPM
Core Skills
SPECIAL SKILLS
● Proficient in Microsoft Office, Shared Drive and Microsoft Teams
● ADP, GATES, GCSS, Quick Books, Great Plains, DTS, DEAMS, AFCOS & GFEBS
● Accounts Receivables, Accounts Payables and Bank Reconciliations
● Federal and Local Grants (Write, Manage & Monitor)
● Highly qualified in preparation of Daily, Monthly and Fiscal Reports
● Procurement Management to include Accountability Reports
● Knowledge of Federal Government Administrative policies and VI Codes by Dept.
● Knowledge of Labor Laws
● Knowledge of Accounting Principles (GAAP)
● Payroll wages, deductions, and compensation
● Auditing
● Property and Procurement
● Logistics
● Employee retention, Training, and Growth
● Registrations, Maintained Records & Attendance
● Type 45 wpm,
● PC Trainer (GOVERNMENT)
● Pay Scale structuring for classified positions by location of state
● Proficient in multi-tasking and work very well under pressure
● Expert Researcher
● Insurance Claims Adjusting All-Lines 6-20
● Security Clearance – Exp. 2027
● Operating Systems: Windows 10/11, Windows Server 2016/2019, Linux
(Ubuntu/CentOS), Imaging, deployment, and system maintenance, Shared Drive and Microsoft Teams
● Networking: TCP/IP, DNS, DHCP, VPN, Subnetting, LAN/WAN configuration, Network Troubleshooting, Network connectivity troubleshooting (Layer 1–2), Wired and wireless network support, Basic switching and routing concepts
● Hardware: PC Assembly & Repair, Peripheral Configuration, BIOS/UEFI Management, System Upgrades
● Security: Threat Analysis, Malware Removal, Access Control, Security Policies, Firewalls, Encryption Basics
● Active Directory: User/Group Management, Group Policy Objects (GPOs), Permissions, Domain Administration
● Virtualization & Cloud: VMware, Hyper-V, Microsoft Azure, Cloud Storage Management
● Help Desk & Support: Remote Desktop, Ticketing Systems, End-User Training, Customer Service Excellence
● Software & Tools: Microsoft 365 Administration, Command Line Interface, PowerShell Basics, CompTIA Labsim
WORK EXPERIENCE:
January 23, 2023 – Present Kelly EducationTeacher
November 2021 – January 6, 2023 Tyndall Air Force Base, Panama FL Resource Mngt Analyst July 2017 – December 17 th, 2021, Retired U.S Army – Tampa, FL 42A HR Specialist April 2, 2012 – July 14, 2017 Millennium Racing Inc. St. Thomas, Gaming Office Manager December 6, 2010 -March 7, 2012
Gem Manufacturing Corporate Office - AKA (Passman of Alaska LLC, of Las Vegas, of Caymans, of Hawaii, and St. Thomas, USVI Payroll Analyst Supervisor May 14, 2007 -April 15, 2010 NORTH AVENUE ELEMENTARY SCHOOL, Sacramento, CA nOffice Manager
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