Client Relationship Analyst - Healthcare & HR

STACIE PITTS

West Palm Beach, Florida 305-***-**** ***********@*****.***

Client Relationship Analyst with a background in Nursing education, Human Resources and Employee Insurance benefits. Possesses strong organizational and critical thinking skills with the ability to prioritize, work independently, communicate effectively and multi-task. Team player that works well under pressure in a stressful and fast paced environment. EDUCATION

Phlebotomy Certification, School District of Palm Beach County, April 2025 Associate in Science Nursing Program, June 2003

Miami Dade Community College, Miami, Florida

SKILLS

● Communication and Documentation

● Time Management

● Microsoft Office and Outlook (Word and Excel) & Soft programs and other systems

● Medical Terminology

● Clinical Skills

AWARDS and RECOGNITIONS

● 2025 BCA’s Awardco recipient

● 2016 Alorica Client Liaison Award for Client & Employee Service of Excellence

● 2012 PRC Client Liaison Award for Above & Beyond Service

● 2007 PRC Supers Award for Above & Beyond Service

● 2003 Florida International University’s Employee of the month PROFESSIONAL EXPERIENCE

BCA Financial Services - Call center, (Palmetto Bay, FL) Client Relationship Liaison (Trinity Healthcare Ministries)04/2019 - present

● Assist management by retrieving complex data, interpreting data, critically analyzing and providing the results via pivot tables. As an analyst, this includes results for the Champion challenge, reconciliation of data, inventory reports and the client scorecard. Also, strategically review the data/results for opportunities to improve departmental processes. Systems - FACS, EPIC, STAR, Citrix and Healthquest. Client Services Coordinator (Multiple Clients)12/2018 - 04/2019

● Assist the Client Relationship Liaison with daily Client requests. Research account information for monthly statistical reports. Maintain and update the client matrices, dashboards, contact list and scorecards.

Alorica - Call center (Cutler Bay, FL)2004 - 2018

Client Services Liaison (AT&T & Direct TV).

● Process the commission for all Team Managers and agents for three Clients. Prioritize deliverables to ensure payroll deadlines are met.

● Create new employee logins in IEX; RIO; Remedy; DTVSS, GMT, PBX Avaya and Verint recording and GMT. Provide account new information in team huddles. Conduct new employee login orientation for the Sales Support account. Kendall Regional Medical Center (Miami, FL)2003 - 2004 Telemetry Technician

● Responsible for monitoring and printing a patient's cardiac rhythm and replacing leads when needed.

Florida International University (Miami, FL)1995 - 2003 Senior Benefits Representative (Human Resources)

● Coordinate and Conduct New employee Orientation for faculty; AP & USPS employees regarding their benefits.

● Act as a liaison between the employees, insurance companies and agencies.

● Provide counseling to the employees regarding their benefits: review and reconcile biweekly benefit’s reports.

● Manage the DROP retirement program and notify employees of their eligibility dates.

● Worker’s Compensation Coordinator - manage employee workplace injury cases, acting as a liaison between employees, employer’s insurance, medical insurance carriers and Risk Management Department.

● Organize and participate in the yearly open enrollment Benefits fair for employees. University of Miami (Coral Gables, FL)1990 - 1995

Senior Staff Assistant (Human Resources)

● Coordinate and Conduct New employee Orientation for faculty; AP & USPS employees regarding their benefits.

● Act as a liaison between the employees, insurance companies and agencies.

● Provide counseling to the employees regarding their benefits: review and reconcile biweekly benefit’s reports

● Input Cobra/Retire checks into Lotus, balance weekly reports and deposit the benefits checks at the Bursar’s office.

● Organize and participate in the yearly open enrollment Benefits fair for employees. American Bankers Insurance Group (Miami, FL) 1985-1990 Insurance Service Representative

● Answer phone, process insurance information into CRT, approve or decline Evidence of Insurability forms, request information from physicians, assemble and mail insurance certificates, prepare insurance ratings, all billing changes and accounting problems. Prepare and type 5500 Tax Forms; open and distribute mail; maintain control of correspondence for the division and ensure that response dead-lines are met.

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