Customer Service Representative (CSR)
Resume:
David Shelby
Csr
Jackson, MS *****
*****************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
InteLogix-Jackson, MS
June 2023 to Present
Help customers set up arrangements on their bills, go over their bills with, set up home and business services for electricity, report outages and emergency Customer Service Representative
Conduent-Madison, MS
March 2017 to Present
Customer service, assisting members, answering the phone, benefits Insurance Agent
Ubertome agency-Jackson, MS
January 2017 to Present
Sales, recruitment, cold calling and customer service team leader
Victory marketing, llc
February 2015 to Present
reduce the opportunity for crime
•train team member
•make the schedule
•inventory
•manage the store
•help the company increase profits
•hiring of employees
Customer service representative
Alorica-Jackson, MS
June 2018
Setting up service, billing, addressing issues with customer accounts, work orders, outages and emergencies
Pawn Broker
Usa pawns-Jackson, MS
June 2016 to January 2017
Customer service, answer the phone, loans, renewals, sales, jeweler G4 S, Custom Protection Specialist
G4S Solutions USA-Jackson, MS
October 2008 to February 2015
• Reduce the opportunity for crime
• Assist the police with information during the investigation of a crime
• Implement the company's emergency preparedness plan in the even of an environmental disaster
• Assist the company's health and safety officer/First Aid attendant in the event of an accident or medical emergency
• Perform safety checks/audits and to correct or take steps to correct any safety or security hazards
Information Technology Specialist
U.S. Army-Vicksburg, MS
June 1998 to May 2009
• Identify computer-user problems and coordinating to resolve them
• Install, configure and monitor local and wide-area networks, hardware and software
• Compile, enter and process information
• Provide customer and network administration services
• Construct, edit and test computer system programs
• Conduct data system studies and prepare documentation and specifications for proposals
• Assist in the design, preparation, editing and testing of computer programs
• Configure information-processing equipment
• Perform senior operator and systems administrator duties on assigned computer systems
• Assist less experienced soldiers in the installation and maintenance of information-processing equipment
• Write, analyze, edit, test and modify computer programs
• Use of computer consoles and peripheral equipment
• Planning, designing and testing computer systems Grocery Manager
Brookshire's Grocery Co-Ridgeland, MS
June 2004 to October 2008
• Assist the Store Manager
• Promote Customer Service
• Manage department inventory
• Merchandising
• Maximize sales and gross profit.
• Ensuring all new department associates receive proper training and supervision
• Ensuring correct ordering, receiving, unloading and storage of merchandise
• Increase cleanliness.
• Decrease customer complaints
• Assist the store manager in store operations
• Make sure customers are always satisfied.
Education
Diploma
Jim Hill High School Jackson-Jackson, MS
1998
Information Technology
Strayer University
Skills
• Call Center
• Customer Care
• Customer Service
• CSR
• Customer Support
• Microsoft office, exel and spreadsheet, scheduling, accounts payable, typing (3 years) Military Service
Branch: Army
Service Country: United States
Rank: E4
June 1998 to June 2002
Information system
Contact this candidate