Reliable Continuous Improvement Manager

EMPLOYMENT HISTORY

CONTINUOUS IMPROVEMENT MANAGER

WFS (Worldwide Flight Services)

SUPERVISOR Oct 2024 – Apr 2025

WFS Swanton, OH, USA

WAREHOUSE AGENT Jun 2024 – Oct 2024

Express Aerotek (WFS) Swanton, OH, USA

Mar 2019 – May 2024

Kansas City, MO, USA

QUALITY CONTROL TRAINER Aug 2014 – Feb 2019

Publix Warehouse Bakery Lakeland, FL, USA

EDUCATION

BACHELOR OF ARTS - QUALITY SYSTEMS May 2003

Florida Technical College Orlando, FL, USA

Created training manuals for new supervisors and led troubleshooting for Lotus/scanner systems. Maintained production boards and scanning metrics to support operational visibility. Led daily shift briefings for 45+ warehouse employees, assigning tasks to meet shipment deadlines and overseeing daily cross shift operations

Trained front-line staff on 5S floor standards and audit checklists to improve workspace compliance. Designed a shift handover checklist that cut information gaps and reduced order rework the following shift. Routed freight and verified ULD weights to maintain accurate load manifests and on-time departures. Inspected ULD seals and documented serial numbers in WMS to maintain traceable cargo records. Delivered group and individual training, conducted internal audits, and maintained training records. Piloted 5S layout changes on staging pallet area, improving ingredient access and prep consistency. Led cross-shift QC briefings to communicate defect trends and corrective actions to packing staff. Designed daily quality checkpoints for bakery lines, reducing defective batches detected at packing. Lead Matrix Project across 13 gateways, transitioning ownership from CI to site-level accountability, resulting in a 15% increase in process efficiency. Built real-time SIM tracking and rebuttal systems to defend against uncontrollable delays, reducing average response time by 20%.

Authored sponsor-facing summaries using site-level data to reduce penalty exposure by $100,000 annually. Standardized SOPs and trained over 50 MODs, Control Agents, and Ramp teams on escalation protocols, achieving 95% compliance within three months.

Apr 2025 – June 2026

Swanton, OH, USA

LEAD QA TECHNICIAN

Yanfeng Automotive Interiors

Led QA audits, developed ISO 9001-compliant procedures, and trained teams on quality protocols. Led corrective action reports (CARs) for repeat defects, closing quality gaps identified during customer audits.

Led teams

Conducted supplier incoming inspections using AQL sampling, rejecting nonconforming foam shipments before assembly.

Cross functional Supervisor with 15+ years of leadership experience in automotive manufacturing, quality assurance, warehouse operations, and continuous improvement. Proven ability to manage throughput, CPP, scan rate performance, and workflow accuracy using ERP/MRP systems, WMS platforms, and SIM tracking. Skilled in leading teams, coordinating shifts, training employees on SOPs and work instructions, and maintaining safety, quality, and efficiency in fast paced environments. Hands on leader with strong problem solving ability, forklift proficiency, and a track record of driving consistent operational results. Warehouse Supervisor

Toledo, OH (US) 43612 • ***********@*******.*** • 419-***-**** MARCHELLE BROOKS

COURSES

GREEN BELT TRAINING

Lean Six Sigma

ADDITIONAL INFORMATION

AWARDS

Employee of the Month & Year

Certificate of Appreciation

Training employees, Hands on leadership, Metrics driven, 5S methodology, Sortation + materials flow experience Strategic Thinking, Decision-Making Under Pressure, Conflict Resolution, ERP/MRP familiarity, Forklift, Team Empowerment, Adaptability, Quality Control, Data Analysis, Throughput observation, Automotive manufacturing Shift coordination, Process improvement + accountability SKILLS

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