Medical Billing and Coding Specialist

Dominique Conley

***** ***** ****** ****** *******, IL 60628

773-***-**** ******************@*****.***

PROFESSIONAL SUMMARY

Well-regarded professional backed by healthcare industry, call center, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

High Academic Honors Recognition / Dean's List / Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Strong time management skills with ability to establish priorities to meet timelines.

Attention to detail needed to maintain high levels of accuracy.

Work well in team-based environments with emphasis on quality, performance, and accountability.

Communication Platforms – Zoom, Google Meet, and MS Teams.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 39 WPM with 10-key data entry skills.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance

EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Insurance Verification

Insurance Claim Processing

CMS 1500 CMS 1450 (UB-04) Medical Terminology Anatomy & Physiology HIPAA Compliance

Medical Coding (ICD-10-CM HCPCS CPT) Medical Office Procedures EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2026

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2025 Introduced to the following concepts:

Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.

Electronic health records systems and healthcare claims preparation and submission processes.

Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.

Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.

HIPAA rules and regulations related to patient information privacy and security. HEALTHCARE INDUSTRY EXPERIENCE

Dominique Conley, Cont.

Medical Professionals for Home HealthCare – Chicago, IL 08/2010 – 04/2014

Customer Service Representative – Call Center

Interacted with customers via inbound and outbound calls and acquired customers’ health insurance information.

Answered inquiries, provided assistance to customers, and explained services.

Obtained names and telephone numbers from directories and sent postcards to potential customers.

Upheld HIPAA guidelines to assure privacy of sensitive and confidential information. ADDITIONAL EXPERIENCE

United Express O’Hare International Airport – Chicago, IL 10/2018 – 02/2019

Baggage Handler / Customer Service

Greeted passengers, verified passport and state identification, and looked up flight information in system.

Screened baggage using EDS and ETD electronic detection and imaging equipment.

Checked and ensured the bags were proper weight to be placed on the belt for the flight.

Placed bags on belt to be sent to passengers' destination. Career break to focus on family requirements in caring for young children (02/2017 – 10/2018)

United Express O'Hare International Airport – Chicago, IL 10/2016 – 02/2017

Lobby Attendant / Customer Service

Scanned the tablets, picked up the passengers from various parts of the airport in a wheelchair, and loaded luggage.

Offered to take passengers to the gift shops, restaurants, and rest room before arriving at their destination.

Confirmed the passengers’ name and final destination out of the tablets.

Checked passenger tickets and carry-on bags to confirm passengers are at the correct gate to board the flight.

Gate Gourmet O'Hare International Airport – Chicago, IL 05/2015 – 02/2016

Utility Worker

Properly cleaned and sanitized dishes, glassware, utensils, and pots.

Maintained work area and dish machine and emptied trash.

Managed time and priorities to ensure duties were completed within established timelines.

Adhered to cleaning and safety techniques and practices.

Acted in a polite and professional manner when approached by clients to answer questions.

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