SCCM/MECM EUC Support Engineer

Mark Louie O. Pahanel

+*****.***.**** *********@*****.*** linkedin.com/in/mark-louie-pahanel-36655728

SCCM/MECM Administrator

An accomplished and customer-focused IT professional troubleshooting complex computer hardware and software issues. Possesses a comprehensive knowledge of standard operating systems, networking protocols, and technical support procedures. Proven expertise in identifying and resolving intricate technical problems. Has dedicated 8 years of specialized experience to Microsoft Endpoint Configuration Manager (MECM), providing advanced technical solutions and support.

PROFESSIONAL EXPERIENCE

EastVantage March 23, 2026 – Present

Senior EUC Engineer

Manage and remediate Microsoft and third-party security vulnerabilities across endpoint devices.

Develop and maintain remediation scripts for MECM/SCCM and Microsoft Intune to address non-compliant devices.

Apply, troubleshoot, and remediate Group Policy Objects (GPOs) and Intune policies to ensure compliance and security standards.

Assess, review, and provide technical approval/recommendations for EUC-related change requests.

Manage monthly patch deployments through SCCM/MECM and configure Windows Update rings, automatic patching, and feature updates in Microsoft Intune.

Package, deploy, and maintain enterprise applications using SCCM/MECM and Microsoft Intune.

Update and maintain device drivers, BIOS packages, and laptop models within operating system deployment task sequences.

Accenture Inc. March 29, 2021 – December 31, 2026

Cloud Specialist

Design, implement, manage Intune, SCCM / MECM and modern desktop management.

Provide technical expertise for MECM functionality such as Application Package, Patch Deployment, OSD deployment, Autopilot, Profile configuration, Policy creation, Upgrading MECM current branch, Cloud Management Gate and Co-management.

Troubleshoot all aspects of Intune/Configuration Manager effectively.

Create technical documents, knowledge articles and SOP's and other deliverable.

Maintained servers and systems to keep networks fully operational during peak periods.

Lead problem ticket investigations and recommend viable workarounds and preventive measures.

Resolve incidents, fulfill service requests, execute changes in accordance with published standards and processes.

Represent Accenture in delivering high quality services for our clients.

Maersk Supply Services May 6, 2019 – March 26, 2021

Senior IT Specialist

Skilled at working independently and collaboratively in another team environment.

Demonstrated strong organizational and time management skills while managing multiple priorities.

Adaptable and proficient in learning new concepts quickly and efficiently.

Gained extensive knowledge in data entry, analysis and reporting.

Proven ability to develop and implement creative solutions to complex problems.

Manage SCCM responsibilities for onshore and offshore devices.

Accenture Inc. August 27, 2012 – May 3, 2019

Cloud Support Analyst

Proved successful working within tight deadlines and a fast-paced environment.

Identified issues, analyzed information and provided solutions to problems.

Demonstrated leadership skills in managing projects from concept to completion.

Ensure you of meeting all Service Level Agreements (SLAs) for incident response and resolution.

Assisted with day-to-day operations, working efficiently and productively with all team members.

Documentation of training materials, KB fixes and manuals for team reference.

TRAINING / SEMINARS ATTENDED

ITIL v3.0 Certified Feb 2015

Administering SCCM and Intune Feb 6-10, 2017

Transact SQL January 2022

EDUCATION

AMC CLC Bacoor 2000-2002

Computer System Design and Programming

SKILLS

Technology Troubleshooting, Engineering Technical Support, Application Remediation, Microsoft Endpoint Configuration Manager, Intune, Autopilot, Modern Desktop Management, Ivanti, N-able, NinjaOne, Active Directory, PowerShell, Microsoft Operating System, Microsoft Windows Servers, SQL, Microsoft Azure, Office 365 applications, Data Center Orchestrating and Provisioning, Infrastructure Architecture & Design, Intelligent Infrastructure, Infrastructure Operations, Application Remediation, Cloud Service Management, Service Level Agreement Management, Cloud Platform Business Operations.

CHARACTER REFERENCE

References available upon request.

Contact this candidate