Administrative Assistant and Customer Service Coordinator

Erum Siddiqui

Toronto, ON **************@*****.*** 647-***-****

Professional Summary

Detail-oriented Administrative Assistant and Customer Service Coordinator with over 10 years of experience in office administration, medical administration, reception, and high-volume customer service across the Greater Toronto Area. Skilled in multi-line phone systems, OHIP billing, data entry, scheduling, and Microsoft Office, with strong accuracy under tight deadlines and a firm commitment to confidentiality. Bilingual in English and Urdu, known for organization, attention to detail, and dependable administrative assistant support.

Skills & Abilities

•Administrative Support & Office Administration: Provided administrative support and office coordination across medical, corporate, and retail environments.

•Customer Service & Client Relations: Delivered front-line customer service to clients, customers, and visitors in high-volume settings.

•Multi-Line Phone Systems & Call Management: Operated Avaya multi-line phone systems, routing calls, inquiries, and messages professionally.

•Data Entry & Records Management: Performed accurate data entry and records management under tight processing deadlines.

•Microsoft Office & Collaboration Software: Proficient in Word, Excel, PowerPoint, Outlook, Teams, SharePoint, Zoom, QuickBooks, and Google Workspace.

•Medical Office Administration & OHIP Billing: Coordinated OHIP billing, patient pre-testing, and health-care referrals within a medical office.

•Document Processing & Correspondence: Processed documents, reports, emails, faxing, and photocopying to support daily office operations.

•Scheduling & Appointment Coordination: Coordinated scheduling, appointments, and front-desk operations for staff and clients.

•Insurance & Account Processing: Processed loan applications and insurance claims with accuracy and confidentiality.

•Communication & Time Management: Applied strong written communication, organization, and time management skills.

Work Experience

Customer Engagement Specialist June 2020 – June 2026

Home Depot Canada – Toronto, ON

•Delivered online customer service to Home Depot customers, resolving order, product, and delivery inquiries with professionalism and accuracy.

•Processed and verified online orders, applying security and fraud-prevention checks across up to 40 orders per shift to protect customer accounts.

•Responded to up to 50 customer inquiries per shift by phone, email, and chat, and maintained accurate records of each interaction.

•Coordinated with vendors and internal teams to confirm delivery information, track shipments, and resolve order discrepancies.

•Coordinated with team members and resolved customer issues remotely using Microsoft Teams, SharePoint, and Zoom across a distributed support environment.

•Consistently met daily service and quality targets across a high-volume online support environment.

Passenger Service Agent January 2019 – June 2019

Menzies Aviation – Mississauga, ON

•Provided front-line customer service to up to 150 passengers per shift, performing check-in, reservations, and boarding for high-volume flights.

•Assisted special-needs and unaccompanied-minor passengers in accordance with airline policy while maintaining security, documentation, and operations standards.

Medical Administrator & Office Coordinator March 2018 – November 2018

Dr. Khan Medical Office – Ajax, ON

•Coordinated front-office operations for a medical practice, managing patient scheduling, check-in, and reception for up to 30 patients daily.

•Processed OHIP billing and claims accurately, submitting up to 100 claims weekly in compliance with provincial health billing requirements.

•Operated an Avaya multi-line phone system, handling up to 45 patient calls, inquiries, and appointment confirmations daily.

•Conducted patient pre-testing and prepared referrals, supporting timely and accurate patient care.

•Managed correspondence, email responses, and patient health information while maintaining strict confidentiality.

•Performed faxing, photocopying, mail sorting, and filing of up to 40 documents daily to support efficient office administration.

Receptionist December 2017 – January 2018

Green Shield Canada – North York, ON

•Operated an Avaya multi-line phone system and managed reception for a corporate benefits and insurance provider, handling up to 60 calls daily.

•Greeted up to 25 visitors daily and processed parking passes and TTC transit tokens for staff and guests.

•Communicated with clients and internal staff by email and phone, directing inquiries to the appropriate departments.

•Managed office supplies and catering orders and provided general office support, including mail delivery, faxing, and photocopying.

Account Service Agent February 2013 – August 2017

RBC – North York, ON

•Processed auto, RV, and marine financing applications, maintained accurate account documentation, and prepared status reports for dealership funding requests.

•Entered and validated client information using loan origination systems, processing up to 40 deals daily under tight deadlines.

•Managed up to 20 insurance claims for car loans monthly while maintaining strict client confidentiality, accurate account records, and documents.

Education & Certifications

Office Administration Diploma 2012

Durham College – Oshawa, ON

Social Service Worker Program 2010

Seneca College – Toronto, ON

Ontario Secondary School Diploma 2010

Pickering High School – Ajax, ON

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