Assistant Manager, Customer service, Retail, Admin, CNA

Summary

Currently taking classes for medical lab tech. Was a CNA in WA State. I have vast leadership skills and can work independently and with others. I am ambitious and inquisitive. I'm always up for learning new things and to take any training necessary to further my position. Hard worker, honest, and dedicated. I'm your gal! Authorized to work in the US for any employer

Work experience

Assistant Store Manger

Goodwill of Central and Northern Arizona • Mesa, AZ February 2025 to Present

Direct Support Professional (DSP)

Hand In Hand, Inc. • Mesa, AZ

November 2024 to February 2025

Temp position

Store Team Leader/MOD

Big Lots • Mesa, AZ

November 2022 to November 2024

Open and close the store as acting manager on duty. I take care of the front end and all the cashiers. Opening and closing store, reports and finances, scheduling, keeping everyone on task and delegate special tasks and projects, register issues, customer service, over rides, and on going trainings with my team. Sales, merchandising, and stocking. Customer Service Representative

Prospect Airport Services Phoenix Sky Harbor Airport • Phoenix, AZ October 2022 to May 2023

Work with United Ticket Agents I assist with receiving baggage, making sure everything is tagged and scanned, weighed by TSA standards, answer flight and boarding inquiries, Property Manager

Ashford Lodge • Ashford, WA

May 2021 to August 2022

Worked remotely using Airbnb to answer all guests' questions, bookings, and inquiries, physically tend to the property, clean all the rooms, maintain inventory, provide concierge service to guests. Store Manager

Eatonville Liquor & Wine • Eatonville, WA

November 2020 to August 2022

Sales, Customer service, new hire orientation, training, inventory, new product promotions, store displays, marketing Caregiver

Bonaventure • Lacey, WA

March 2020 to October 2021

Caregiver at an Assisted Living facility. Worked from the start of Covid. Worked with Sit and Stand. Hoyer, and worked all aspects of resident care. I also possess many certificates of classes I have taken at Bonaventure. Was promoted to medical technician.

Carri Kovanda

+1-480-***-**** / ************@*****.*** / Mesa, AZ 85206 Retail Customer Service-Seasonal

Guest Services, Inc. • WA and CA

April 2019 to February 2020

Was a lead for a gift shop. Connoisseur works for Mount Rainier WA and Big Sur Lodge CA. Sales, marketing, displays, sales reports, opening and closing of store, stocking, inventory, cleaning, all aspects of customer service and cash handling.

Clerk

Geo Group Tacoma Detention Center • Tacoma, WA

December 2018 to March 2019

Admin work in Human Resources. File clerk, Roving clerk. Have covered for the secretary, worked in Human Resources, Records, and have done projects for the Major and Compliance Dept.

Inventory Control Specialist

Atkins Rotary • Eatonville, WA

October 2015 to October 2017

Audits for company, keeping track of all inventory, admin work, pulling orders, stocking, data entry, Quickbooks Education

Phlebotomy (Certificate)

Bates Technical College • Tacoma, WA

February 2016 to April 2016

High school diploma

Marjory Stoneman Douglas High School • Parkland, FL September 1989 to June 1993

Skills

Medical records Outbound calling Windows Working with people with disabilities Research Multitasking Problem-solving Clean workspace maintenance Urine sample collection Student engagement classroom management Working with people with autism 3rd grade experience Microsoft Outlook Event venue experience Mobile devices Maintaining patient confidentiality Achieving HIPAA compliance - Largest yearly HIPAA compliance rate achieved (85-90%) Classroom management Pharmaceutical sales Climbing Phone communication Recruiting Working with people with developmental disabilities Cold calling Patient service Care plans Student discipline Older adults Administrative experience Classroom experience Dependability Computer operation Customer communication Attention to detail Classroom behavior management Office experience Social media marketing Classroom responsibilities management Computer literacy Classroom structure implementation Customer service Guest services - Guest services experience (3-5 years) Accounts Payable Microsoft Word Zoom Interpersonal skills Small group instruction Writing skills Differentiated instruction Direct support Community engagement Customer inquiry handling Filing Client interaction via phone calls Human Resources

Languages

English

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