Customer Service & Administrative Support Professional

DOMINIQUE “NICK” DUBOIS

CUSTOMER SERVICE • ADMINISTRATIVE SUPPORT • OPERATIONS

Temporary Address: 1708 Bridlewood Ct., Shawnee, OK

531-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Dependable customer service, administrative support, and operations professional with more than 20 years of customer-facing experience. Background includes assistant management support, retail operations, information technology education, point-of-sale transactions, cash handling, customer payments, subscription sales, transportation records, and independent work. Known for reliable service, clear communication, organization, time management, and computer skills.

CORE SKILLS

Customer Service • Administrative Support • Assistant Management • Operations Support • Information Technology / Computer Skills • Cash Handling & POS

Customer Retention • Customer Payments • Recordkeeping • Time Management • Independent Work • Customer Communication • Sales & Subscription Support

PROFESSIONAL EXPERIENCE

Independent Delivery Driver DoorDash Grand Island, NE

Feb 2026 – Mar 2026

• Managed on-demand deliveries independently, including routes, navigation, customer communication, and timely service.

Driver / In-Shop Team Member Jimmy John’s (Bennett Enterprise LLC) Grand Island, NE

2023 – Dec 2025

• Handled customer orders and payments accurately while supporting register service, food preparation, cleaning, and customer service.

Assistant to General Manager Advance Auto Parts Grand Island, NE 2019 – May 2023

• Supported the General Manager with day-to-day store operations and customer-facing service.

Delivery Driver / Team Member Pizza Hut Grand Island, NE 2015 – 2023

• Handled customer payments, delivery service, food and dough preparation, pizza finishing, and dining-room upkeep.

Rail Crew Driver Rail Crew Xpress Lenexa, KS- 2017 – 2019

• Safely transported rail crews, maintained vehicle-readiness checks and accurate trip logs, and provided dependable, on-time service.

Newspaper Delivery Hastings Tribune Hastings, NE 2014 – 2017

• Provided dependable home delivery, handled customer payments, supported subscriptions, and assisted with newspaper sales.

Short Bus Driver Holiday Express 2013 – 2015

• Transported railroad crews from locations across Nebraska to Grand Island before and after shifts.

Newspaper Delivery / Route Customer Service Grand Island Independent Grand Island, NE 1992 – 2014

• Provided rural-route home delivery and dependable customer service.

• Built and retained a route exceeding 165 subscribers while handling payments, subscription sales, and customer support.

EDUCATION

Associate Degree, Information Technology Central Community College Grand Island, NE

High School Diploma Grand Island Senior High School Grand Island, NE 1982

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