Business Data & Business Systems Analyst

Parishkrit Lama

***************@*****.*** 214-***-**** USA LinkedIn

Summary

Results-driven Business Data Analyst / Business Systems Analyst with 4+ years of experience delivering data-driven business solutions across healthcare, operations, and analytics domains in the USA. Skilled in Business Analysis, Data Analytics, SDLC, Agile/Scrum, and reporting automation with hands-on expertise in SQL, Python, Power BI, Tableau, Salesforce, and Excel. Proven ability to gather and translate business requirements into scalable technical solutions, optimize workflows, improve operational efficiency, and support executive decision-making through advanced analytics and KPI reporting. Experienced in healthcare systems, Salesforce workflow automation, ETL/data mapping, UAT testing, dashboard development, and cross-functional stakeholder collaboration. Strong background in Agile project environments with expertise in BRDs, FRDs, user stories, process improvement, data validation, and business process optimization. Adept at working with large datasets, identifying trends, performing root cause analysis, and delivering actionable insights that improve business performance and support strategic initiatives. Education

University of North Texas – Denton, TX, USA

Master of Science in Advance Data Analytics 08/2022 – 12/2025 East Texas A&M University – TX, USA

Bachelor’s Degree in Business Analyst 01/2016 – 12/2021 Professional Experience

Business Data Analyst, BrosWave Technology 01/2025 – Present Remote, USA

Analyze large-scale business, operational, and customer datasets using SQL, Python, Excel, Power BI, Tableau, and Advanced Analytics to support data-driven decision-making, KPI tracking, and business process optimization.

Design and develop interactive Power BI/Tableau dashboards, scorecards, and automated reporting solutions to monitor business performance, operational metrics, forecasting trends, and executive-level KPIs.

Collaborate with cross-functional stakeholders, business users, product owners, and technical teams to gather requirements, document BRDs, FRDs, user stories, business process flows, and functional specifications in Agile/Scrum environments.

Perform data extraction, data cleansing, data mapping, ETL validation, data transformation, and data quality analysis using SQL and Excel to ensure reporting accuracy, data integrity, and compliance with business rules.

Conduct root cause analysis, gap analysis, trend analysis, forecasting, process improvement, and business performance analysis to identify operational inefficiencies and improve workflow automation and reporting efficiency.

Support end-to-end SDLC activities including UAT testing, defect tracking, test case validation, stakeholder communication, sprint planning, Jira tracking, documentation management, and production deployment support while working in fast-paced Agile project environments. Business Systems Analyst, CareCentrix 01/2021 – 07/2023 CT, USA

Served as a Business Systems Analyst for a Post-Acute Care (PAC) project, acting as a liaison between business stakeholders, clinical teams, QA teams, and technical teams to support Salesforce-based healthcare operations and workflow optimization.

Led requirements gathering sessions and documented business and system requirements using BRDs, FRDs, user stories, process flow diagrams, JIRA, and Confluence, ensuring full SDLC traceability and alignment with business objectives.

Worked extensively on the Salesforce platform to support workflow automation, case management functionalities, system enhancements, and Salesforce configurations including objects, workflows, validation rules, and flows.

Performed extensive data mapping between Salesforce and external healthcare systems including EHR, claims, and provider systems; defined source-to-target mappings, transformation logic, data flow diagrams, and integration documentation to support system design and solution architecture discussions.

Conducted gap analysis, impact assessments, and dataset analysis to support reporting, operational decision-making, and scalable solution recommendations; developed dashboards and reports using Tableau and Power BI to visualize healthcare and operational data.

Collaborated with QA teams to create test cases, test scenarios, and UAT documentation; facilitated User Acceptance Testing (UAT), managed defect tracking and validation, ensured HIPAA compliance, and provided post-deployment support and user training to improve system adoption. Technical Skills

Business Analysis & SDLC: Requirements Gathering, BRD, FRD, User Stories, Acceptance Criteria, SDLC, Agile (Scrum/Kanban), Waterfall, GAP Analysis, Root Cause Analysis, Stakeholder Management, Process Mapping, AS-IS/TO-BE Analysis, UAT Planning, Defect Tracking

Data Analytics & Reporting: SQL, Python, Power BI, Tableau, Excel (Pivot Tables, VBA, What-If Analysis), KPI Reporting, Dashboard Development, Data Mapping, Data Analysis, Statistical Analysis, Predictive Analytics

Data Integration & Databases: SQL Server, MySQL, Oracle, ETL Processes, Data Warehousing, API Integration, Source-to-Target Mapping, Data Flow Diagrams, Data Quality Monitoring

Testing & Quality Assurance: UAT, Test Case Design, Regression Testing, End-to-End Validation, Selenium, QA Collaboration, Validation Testing, A/B Testing

Tools & Collaboration Platforms: Jira, Confluence, Azure DevOps, Microsoft Teams, SharePoint, TestRail, HP ALM, MS Project, Visio, Lucidchart, Miro

Healthcare & Salesforce Systems: Salesforce, Case Management, Workflow Automation, Salesforce Flows, Validation Rules, Healthcare Analytics, HIPAA Compliance, EHR & Claims System Integration, Operational Workflow Optimization Project

Capstone Project Business Analytics Consultant – Corpay Corporation

Led an end-to-end business analytics capstone project for Corpay Corporation by gathering business requirements, developing RFM segmentation and churn prediction models using SQL Server, building Power BI/Tableau dashboards for KPI tracking and executive reporting, automating ETL workflows with SSIS and CRM integrations, and performing data validation, gap analysis, and process optimization within Agile/Scrum environments to improve customer retention strategies by 15%.

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