Operations & Strategy Program Manager

Sana Hussain

Operations & Strategy Creative Production Program Management

CA, USA +1-315-***-**** *************@*****.*** LinkedIn SUMMARY

Business Operations professional with 2+ years of experience supporting planning, cross-functional coordination, and process improvement across retail and consumer product environments. Proven track record managing 10+ concurrent workstreams through structured SOPs, performance tracking systems, and vendor accountability frameworks. Experienced partnering with Sales, Supply Chain, Merchandising, Finance, and external suppliers to streamline operations, support product launches, and improve business execution. Proficient in Advanced Excel, ERP-adjacent systems, and project management tools to build operational reports, track KPIs, and keep teams aligned with business goals while supporting informed decision-making. SKILLS

Operations & Program Management: Creative Operations, Business Operations, Program Management, Project Coordination, Cross-Functional Coordination, Timeline

& Dependency Tracking, Process Improvement, SOP Development, Process Standardization, Documentation, Vendor Management, Production Planning Strategy & Analysis: Business Analysis, Market Research, Competitive Analysis, Sales & Inventory Analysis, KPI Tracking, Performance Reporting, Operational Reporting, Dashboard Reporting, Business Insights, Data Visualization, Go-to-Market Strategy, Product Strategy, Change Management Creative & Commercial Execution: Campaign Operations, Product Launch Coordination, Creative Production, Brand Execution, Retail Operations, Content Coordination, Event & Shoot Coordination

Tools & Platforms: Advanced Microsoft Excel, ERP Systems, CRM Platforms, Microsoft Office Suite, Canva (AI-Assisted Design Tools) AI & Productivity Tools: AI-Assisted Research, AI Productivity Tools, AI-Assisted Content Creation WORK EXPERIENCE

Business Operations Analyst Unilever Beauty USA Jul 2025 – Dec 2025

• Coordinated cross-functional planning across Sales, Merchandising, Supply Chain, Finance, and vendor partners to support product launches, align operational priorities, and maintain execution timelines throughout planning cycles.

• Managed campaign readiness by tracking launch milestones, monitoring inventory status, and facilitating communication across internal teams to ensure smooth execution and product availability.

• Prepared weekly operational reports using Excel, ERP systems, and CRM platforms to monitor sales performance, inventory movement, and business KPIs, enabling leadership to make informed planning decisions.

• Improved operational workflows by validating ERP data, streamlining reporting processes, and supporting order management activities, helping teams process requests more efficiently and maintain service levels.

• Partnered with supplier, merchandising, and customer operations teams to resolve execution issues, coordinate replenishment activities, and support seasonal business initiatives across multiple stakeholders.

• Maintained planning documentation, tracked operational dependencies, and supported ongoing business reviews by consolidating cross-functional updates into structured reports that improved execution visibility. Product & Operations Lead Nishra’s by Shravya Reddy India Jul 2022 - Jul 2023

• Built and executed operational frameworks across 10+ parallel workstreams spanning production, marketing, and campaign delivery, ensuring consistent on-time execution through structured dependency tracking and standardized SOPs.

• Managed 5+ vendor relationships by defining cost benchmarks, implementing quality controls, and creating Excel-based performance dashboards, improving delivery predictability and reducing supply chain delays.

• Maintained SKU and style-code data accuracy across large product datasets, enabling reliable inventory reporting and real-time visibility for digital sales operations.

• Streamlined campaign content creation using AI-assisted design tools (Canva), enabling faster template generation and reducing turnaround time for marketing deliverables.

• Automated recurring reporting and trend analysis using advanced Excel features, improving the accuracy and efficiency of inventory and sales tracking.

• Developed vendor communication templates, SOPs, and process documentation to improve consistency and reduce turnaround time across cross-functional operations. Design, Product & Brand Execution Coordinator Label Vida India Feb 2022 - Apr 2022

• Owned end-to-end launch operations for a 7-piece collection, coordinating logistics, campaign timelines, and cross-functional readiness, directly contributing to a 65% increase in sales at launch.

• Designed an Excel-based order and delivery tracker that centralized fulfillment visibility, reducing ad-hoc follow-up and accelerating issue resolution across the team. Design and Production Intern Label Vida, India Sep 2021 - Oct 2021

• Coordinated sampling, client communications, and order execution across production teams; maintained Excel-based logistics tracking to ensure consistent on-time delivery through the full design-to-delivery cycle. PROJECTS

HydraSense Smart Bottle Product Strategy & U.S. Market Entry

• Built a U.S. go-to-market strategy across DTC, Amazon, and retail channels with tiered pricing ($59-$99) and a 150K-unit demand model projecting $12-18M in revenue; used AI tools to synthesize competitive research and stress-test channel assumptions. Elsevier Digital Transformation & Change Management Strategy

• Designed an enterprise change strategy addressing AI disruption and platform adoption gaps; built a KPI framework across adoption, engagement, and organizational readiness to support phased, measurable execution. Program & Operations Coordinator Film Production

• Produced structured research briefs to align creative and production teams, reducing revision cycles and maintaining execution consistency across departments.

• Managed 20+ cross-functional deliverables under hard deadlines via a structured dependency tracker and daily stakeholder updates, ensuring zero critical delays across the full production lifecycle.

EDUCATION

Master of Business Administration (MBA) Lindsey Wilson University, Columbia, KY, USA Dec 2025 Bachelor of Fashion Design Footwear Design and Development Institute (FDDI), India May 2022

Contact this candidate