Executive Assistant & Operations Coordinator

KIMBERLY FLETCHER

Broken Arrow, OK 405-***-**** ********@*****.***

www.linkedin.com/in/kimberly-fletcher-3392b326

PROFESSIONAL SUMMARY

Dynamic, highly adaptable Executive Assistant and Operations Professional with over 25 years of experience driving efficiency, cross-functional collaboration, and project success for corporate leadership. Demonstrated track record across diverse industries, expertly managing multi-million dollar facilities build-outs, complex supply chains, corporate marketing events, and regional office operations. Trusted partner capable of handling highly sensitive, confidential data, prioritizing demanding executive schedules, and building seamless relationships with vendors, community stakeholders, and internal teams to consistently deliver quality bottom-line results. CORE COMPETENCIES & SKILLS

● Executive Support: Calendar & Travel Management, Board Relations, C-Suite Liaison, Meeting Minutes & Minutes Retention.

● Operations & Logistics: Facilities Management, Project Management, Trade Show & Event Planning, Fleet/Field Dispatching.

● Financial & Supply Chain: Budget Tracking & Forecasting, Procurement, Accounts Payable/Receivable, Inventory Control.

● Software & Tools: Salesforce, Microsoft Office Suite (Teams, Outlook, Excel), QuickBooks, SharePoint, CAD/FM Systems.

PROFESSIONAL EXPERIENCE

Field Operations Coordinator III TK Elevator Tulsa, OK (Broken Arrow) 12/2025 – Present

● Oversee daily dispatching operations for service mechanics and coordinate regulatory compliance/annual testing for nearly 4,000 units across the State of Oklahoma.

● Liaise continuously between vendors, city/state officials, field mechanics, and customers to ensure seamless maintenance scheduling and third-party collaborations.

● Serve as the key on-site administrative and HR contact for the branch, managing office protocols and corporate communications.

● Utilize Salesforce and Microsoft Teams extensively to track project lifecycles, schedules, and communications.

● Key Achievement: Created and maintained a centralized database and master calendar to optimize and track regulatory inspections.

Store Manager Sharpe’s Department Stores Checotah, OK 06/2025 – 12/2025

● Managed end-to-end operations, personnel, and inventory merchandising for a high-volume western apparel retail location.

● Tracked operating budgets, daily deposits, financial reporting, and forecasted seasonal/special inventory orders.

● Cultivated strong supplier relationships through vendor meetings and drove local brand awareness via strategic community engagement.

Production Planner / Purchaser Liberty Partners Okmulgee, OK 06/2024 – 06/2025

● Formulated complex production floor schedules by interpreting CAD drawings to calculate precise machine cycle times; collaborated daily with CNC machinists and personnel.

● Managed procurement workflows and budgeted expenses in direct alignment with the Controller and Company President.

● Coordinated high-level off-site logistics, including NBAA corporate travel, venue booth operations, and trade show budget tracking via QuickBooks. Marketing Coordinator AlignRx, Inc. Edmond, OK 05/2023 – 06/2024

● Transitioned to the Sales & Marketing department to drive regional business development and brand visibility initiatives.

● Successfully coordinated 14 high-impact industry trade shows and various state marketing events, including securing premium executive speaking engagements.

● Developed a comprehensive master trade show budget tracker to deliver clear, actionable forecasting vs. actual expense analysis to executive leadership.

● Managed print/promotional vendors, organized monthly member webinars/virtual fireside chats, and oversaw publication timelines.

Executive Assistant to the President AlignRx, Inc. Edmond, OK 09/2021 – 05/2023

● Provided high-level administrative support to the President and Executive Team during the strategic startup and merger of a PSAO supporting 4,000+ community pharmacies.

● Established physical office operations from the ground up, directing facilities management, employee benefits/handbook setups, and initial training.

● Managed accounts payable, accounts receivable, vendor contracts, and facility mail services.

● Coordinated quarterly on-site and remote Board of Directors meetings for a 10-person board, overseeing travel logistics, expense reporting, and minute distribution.

● Protected executive efficiency by actively triaging calendars and handling sensitive corporate data with strict confidentiality.

Office Manager Turbine Aircraft Services Bethany, OK 07/2020 – 09/2021

● Overhauled accounts payable workflows, automating invoice retention within QuickBooks to achieve a 70% process efficiency improvement.

● Transitioned 10+ core vendors to automated payment schedules and modernized customer invoicing workflows.

● Key Achievement: Negotiated a critical vendor service contract that resulted in a $4,000 immediate annual savings.

Executive Administrative Assistant & Office Manager Acorn Growth Companies Oklahoma City, OK 10/2018 – 07/2020

● Served as personal assistant to the CEO and Managing Partner of a prominent private equity firm, coordinating extensive domestic and international travel (US/UK).

● Managed all logistics, meeting minutes, and data aggregation for portfolio companies’ quarterly Board of Directors meetings.

● Key Achievement: Project-managed a $500,000+ executive office build-out at the Oklahoma City Bombing Memorial location, coordinating contractors, city officials, and bespoke furniture imports from the UK.

Sales, Contracts, and Service Coordinator Thyssenkrupp Oklahoma City, OK 05/2017 – 10/2018

● Coordinated operations for 3 sales representatives and 15 field service mechanics servicing the Oklahoma City metro area.

● Procured parts for service and maintenance requests while cross-referencing customer service contracts and logistical timelines.

● Led regional safety meetings and verified field personnel safety equipment compliance, uniform supply, and cost reconciliations.

Facilities Services Representative II & SharePoint Administrator Chesapeake / Access Midstream Oklahoma City, OK 12/2011 – 05/2017

● Served as a key partner within the Shared Services division, centralizing and coordinating preventative maintenance, emergency repairs, competitive job bidding, and asset management across 28 distinct regional office locations.

● Acted as the designated SharePoint Administrator and Records Management Liaison for multiple business units; conceptualized, built, and implemented custom departmental tracking systems, managed site security permissions, and provided on-site technical training and user support.

● Reconciled high-volume corporate purchasing cards and vendor invoicing using enterprise tools including Oracle, JP Morgan PaymentNet, and PeopleSoft.

● Managed move logistics and physical asset tracking for multiple corporate properties using FM Systems Interact, CAD modules, and asset inventory systems.

● Key Achievement: Overhauled shared services office and kitchen supply protocols, slash-cutting quarterly expenditures by 25.6% for corporate operations and significantly driving down field overhead.

● Key Achievement: Modernized high-volume mailroom operations by designing and launching a digital SharePoint job-ticket tracking system, replacing manual processes to ensure 100% data accuracy for quarterly executive reporting.

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EARLY CAREER HISTORY

Office Manager Dental Depot 2009 – 2011 Administrative Assistant / Sales Support Roadway Express / YRCW 2007 – 2009 Customer Service & Sales Support Omni Packaging 2007 – 2008 Payroll Specialist Personnel Consultants ` Buyer / Planner & Executive Administrator Yamanouchi Consumer Inc. (fka Shaklee Corp.)

Norman, OK 1993 – 2005

● Supply Chain & Logistics: Formulated and executed complex production campaigns to ensure seamless delivery on high-value Over-the-Counter (OTC) drug contracts.

● Procurement & Vendor Management: Partnered closely with global suppliers to guarantee On-Time Delivery (OTD) of critical manufacturing materials; negotiated internal timelines with production floors and laboratories.

● Financial & Workflow Control: Spearheaded Maintenance, Repair, and Operations

(MRO) purchasing via intranet systems, managing strict budgetary limits, signature authorizations, and capital project workflows.

● Executive Administration: Provided dedicated, high-level administrative support to C-suite and Director-level executives across Engineering, Manufacturing, and Quality Assurance divisions; expertly managed specialized technical calendars, corporate travel, and high-stakes vendor presentations.

● HR Support & Process Improvement: Supported division leaders with employee performance tracking, salary and attendance administration, and disciplinary documentation; coordinated the implementation and rollout of on-the-job training software.

● Key Achievement: Directed the aggregation of capital funding reports and cycle time analysis, driving operational efficiency across multiple manufacturing lines.

● Key Achievement: Successfully negotiated competitive service bids, yielding $20,000 in recurring annual cost savings.

EDUCATION

Bachelor of Science in Family Studies and Gerontology Southern Nazarene University Bethanny, OK Graduate

Associate Degree in Secretarial Science (Legal Terminology) Eastern Oklahoma State College Wilburton, OK Graduate

COMMUNITY AFFILIATIONS

● Company Steward, United Way and local Non-Profit Entities

● Member, United Way Emerging Leaders

● Board Member, United Way Board of Appropriations

(Professional References available upon request, including letters of recommendation from senior corporate leadership)

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