Auto Damage Appraiser Desk Skills

Sary Godinez

*** ******** ***. **

Allston, MA **134

Phone: 857-***-****

Email: *******@*****.***

Professional Summary

Licensed Auto Damage Appraiser with hands-on collision repair and insurance claims experience.

Skilled in writing accurate damage estimates, coordinating with technicians and insurers, and

delivering clear, professional communication to customers. Strong understanding of auto body

repair processes, parts identification, and repair planning. Bilingual in English and Spanish.

Licenses & Certifications

• Massachusetts Auto Damage Appraiser License (2025)

• Completed Auto Damage Adjuster Apprenticeship (2025)

• Auto Adjuster Training Group – Auto Damage Adjuster Training (2016)

Professional Experience

Auto Damage Appraiser Apprentice – Glenville Terrace Autobody, Boston, MA

(2025)

• Wrote vehicle damage estimates under supervision of licensed appraisers

• Inspected vehicles and documented structural and cosmetic damage

• Collaborated with technicians to determine repair vs. replace decisions

• Communicated with insurance representatives regarding claims and supplements

• Assisted with paint mixing, rim repair, and general collision repair support

Receptionist / Automotive Office Coordinator – Glenville Terrace Autobody, Boston,

MA (2018–Present)

• Managed high-volume phone and email communication with customers and insurers

• Tracked payments and maintained accurate customer and claim records

• Scheduled vehicle drop-offs and coordinated repair timelines

• Dispatched vehicles and ensured proper documentation for insurance processing

• Delivered consistent, professional customer service in a fast-paced environment

Additional Experience

• Volunteer Auto Body Assistant – Assisted technicians with disassembly/reassembly of

bumpers, doors, and wiring

Core Skills

• Vehicle Damage Estimating

• Insurance Claims Communication

• Repair Planning & Parts Identification

• Customer Service & Conflict Resolution

• Documentation & Record Accuracy

• Bilingual: English & Spanish

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