Customer Service and Project Support Lead
Resume:
Manuela Montes
**** ****** ** *******, ** *****
***************@*****.***
Professional Summary
Effective project leader and problem solver with advanced programming skills, hard working mentality, willing to learn and succeed. Expertise and extensive experience in software and customer service to take on a challenging new role with a growing team. Employment history
August-2021 - present -Ryder
Office admin/ Accounting
● Tracking of all p-card purchasing from management.
● Weekly Inventory, Purchasing and budget statement
● Created PO and supplier receipts for outstanding invoices.
● Office, warehouse and maintenance supply purchasing and tracking of packages.
● Monthly tracking of Invoice dollars and facility spends along with end of month finalizing expenses.
● Monthly employee event planning
● Distribution of mail, and shipping packages via ups and fed-ex.
● New employee registry in TimeCo and Wessen call in line
● payroll and orientation for new hires as needed. January- 2018- May, 2021
Lead Customer Service Representative- NFI Distribution center- Desoto, TX
● Drive Operational excellence from the Clerical side to help operations meet their daily goal. ● Oversee and help Improve the clerical process and assure SOP is followed.
● Detailed attention throughout the day for all management and customer inquiries to be executed.
● Follow and Implement company policies and goals in a positive, respectful, professional and influential manner.
● Ensure that health and safety guidelines are communicated and followed at all times.
● Supervise and motivate clerks to keep the warehouse in a flow.
● Implement and drive continuous improvement on any need.
● Identify training needs and execute SOP training regulations.
● Ensure all required reporting needs are met efficiently and accurately.
● Perform other duties as assigned
● present information in one-on-one and small group situations to supervisors and other employees of the organization.
● Effective decision making, finding solutions to problems, working independently and investigating inquiries to respond in a
timely manner and making sure the correct people are added to all communications.
● Act & think analytically to meet job requirements.
● Innovative problem solving
Education
Weslaco East High School, Weslaco, TX
High School Diploma, May 2008
● Skills
Strong leadership abilities
Manhattan, SCI
Excellent planning and organization skills
Excellent computer skills Microsoft office, Excel, Word and Powerpoint, 10 key
Excellent written and verbal communication skills, Bilingual, Multi-tasking,Innovative problem solving
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