Executive & Personal Assistant - 15+ Years

RANDI WEISS

Executive & Personal Assistant

Sarasota, FL 34237 201-***-**** *********@*****.*** linkedin.com/in/randi-weiss Dynamic Executive & Personal Assistant with over 15 years of experience supporting leadership in fast-paced environments. Expertise includes organizing large-scale events, managing international travel, home office management, and creating engaging content for internal communications. Achievements include maintaining a 100% customer satisfaction score in sales roles. Proven ability to streamline processes and enhance team efficiency.

WORK EXPERIENCE

MP Entertainment

Personal Assistant to Retired Athlete • May 2025 — Present

• Manage home office operations including correspondence, filing, and document organization.

• Coordinate scheduling, appointments, and calendar management for principal.

• Organize and maintain physical and digital filing systems for efficient record retrieval. Verizon

Executive Assistant to Associate Vice President, Inside Sales • December 2022 — September 2024

• Coordinated multiple offsite leadership and kickoff meetings for over 200 attendees across diverse venues.

• Arranged all international travel arrangements utilizing the Concur platform.

• Procured branded items for a sales contest with 1,400 employees.

• Made critical decisions on behalf of management, resulting in favorable outcomes.

• Conceptualized social media content for internal teams and Instagram platforms. Verizon

Executive Assistant to Vice President, Artificial Intelligence & Data • April 2021 — December 2022

• Instituted processes and procedures for the newly established Artificial Intelligence and Data division.

• Organized, sorted, and scrutinized confidential, high-level data for the Chief of Staff and Directors.

• Delivered presentations for Town Hall Meetings in the US and India. Verizon

Customer Care Advocate • September 2020 — April 2021

• Managed challenging customer interactions by building rapport through patience and active listening.

• Consistently achieved monthly customer survey scores between 92% and 100%. Verizon

Executive Assistant, Home Based Agents • June 2018 — September 2020

• Developed and led weekly Directors Staff Meetings.

• Collaborated with stakeholders in Customer Service, Operations, Training, and HR.

• Earned a spot in the competitive Learning and Development Program (top 10 out of all applicants).

• Identified opportunities for business efficiencies within the remote Home Based Agent (HBA) division. Verizon

Executive Assistant, Business and Government Operations • September 2016 — June 2018

• Managed sensitive inquiries from federal entities including FEMA, The White House, and the Secret Service.

• Assisted the Executive Director and Senior Management team in supervising operations for a call center of over 1,500 employees.

Verizon

Executive Assistant, IT Provisioning and Billing • July 2013 — September 2016

• Managed confidential contract and licensing documentation for billing and provisioning.

• Coordinated offsite team-building events in Orangeburg, NY, and Alpharetta, GA. Verizon

Tele-Sales Representative • January 2011 — July 2013

• Ranked as Top Sales Representative with a 100% customer satisfaction score in Q3 2012, achieving perfect survey scores.

• Consistently surpassed monthly sales and retention goals.

• Maintained and expanded the existing customer base. Global Soft Digital

Program Manager • September 2002 — March 2009

SKILLS

• Microsoft Office • G Suite

• Project Management • Data Analytics

• Calendar Management • Travel Arrangements

• Home Office Management • Expense Reports

• Executive Presentation Skills • Employee Engagement

• Training and Development • Customer Service

• Business Efficiency • Purchasing & Branded Items

• Technical Savvy • Critical Thinking

CERTIFICATES

CompTIA A+ Las Comp Institute

CompTIA Network+ Las Comp Institute

Google Data Analytics Certification

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