Virtual Service Associate Candidate
Resume:
Carlos Wilson
Jacksonville, Fl. *2221
********@*****.***
Objective: Seeking a position with a company, where my computer skills and customer service experience skills can be utilized.
Work Experience:
Allied Universal 1/2023 to 7/2024 Provide security for corporate facilities, and Customer service to customers. Generated incident reports, made log entries and monitoring of Closed Caption cameras, Patrolled facilities. Providing security to industrial facilities, monitoring shipping and receiving of inbound and outbound trucks. Lead officer managing 4 officers.
Giddens Security 1/2022 to 12/2022. Provide security for corporate facilities. Customer service to airport customers. Generated incident reports, made log entries and monitoring of Closed Caption cameras, Patrolled facilities. Providing security to industrial facilities, monitoring shipping and receiving of inbound and outbound trucks. Lead officer managing 4 officers.
Mayo Clinic contracted through, AIC Talent Solutions 02/2021 to 12/2021. Assists patients at patient entrances and throughout the Davis, Mayo and Cannaday Buildings at Mayo Clinic, Jacksonville as needed. Transports patients in wheelchairs throughout all buildings as needed. Assist transporting patients using stretcher as needed. Supplying and restocking PPE’s as needed. Transporting patients using shuttle bus.
Amazon Jax 3 Jacksonville, Fl. 08/2020 to 12/2020
Restocking facility warehouse, using RF scanners, packing outbound orders operation of pallet jacks. forklift, using package sorting machine.
Baptist Hospital Jacksonville, Fl. 06/2020 to 10/2020
Supply Technician, restocking PPE supplies and issuing PPE to staff members, data entry.
Geo. Group Folkston ICE Detention Center, 01/2017 to 05/2020
Provide security to the facility, managing detainees movement, transporting detainees to and from medical appointments outside of the facility. Ensuring that the detainees have a safe environment. Skills used are problem-solving, customer service, and security. Operation of pallet jacks, forklift, restocking facility warehouse. Providing transportation for detainees using shuttle bus to and from appointments. CPR current
ST. Vincent’s Hospital, Jacksonville, Fl. 12/2014 to 12/2016
Transporter, Transporting patients to and from their homes, nursing homes, to appointments at the hospital using wheelchairs and stretchers. transporting patients with a handicap van. Customer service skills utilized data entry. Collecting payments, cash, and checks.
C2C Jacksonville, Fl. 6/2013 to 12/2014
Account management associate. Processing of Medicare Part B claims. Data entry, using Microsoft products. Mail room clerk, sorting and processing of incoming mail, processing of return mail.
Work source, Jacksonville, Fl. 8/2009 to 12/2012
Customer service representative: Utilize problem resolution for software and hardware issues. Installed computer hardware, and software as needed. Trouble shooting computer issues in the field. EFM data entry. Provided Customer Services. Drafted resumes and cover letters for customers.
Semperian / Kelly Service, GC Services Jacksonville, Fl 4/2007 to 8/2009
Portfolio Specialist: Contacted customers by phone to collect delinquent payments on customers in excess of 45 days past due. Attempted to recover vehicles from customers who refused to pay. Managed repo teams and field reps to track down unreachable customers which involved fieldwork. Confirmed and negotiated payment arrangements, entered data using Edsnet/AS400 system and the Internet for skip tracing, Lotus Notes, and Microsoft products to include, Excel, Microsoft Word, and Access.
Convergys, Jacksonville, Fl. 12/2003 to 5/2007
Technical Support Representatives: Problem resolution for Dell computer business customers. I troubleshoot hardware and software issues, set up returns, exchanges, order software, and hardware using Doms AS400 system, Data entry, and report generation using internet-based forms.
Cash America, Jacksonville, Fl. 4/2001 to 8/2005
Customer service representative, retail sales, loan processing of pawned items, data entry, inventory control.
Bank Of America, Jacksonville, Fl. 9/2001 to 12/2003
Vault Clerk, retrieving, and filing contracts, filing titles, and retrieving documents as needed.
United States Postal Service, Jacksonville, Fl. 9/2001 to12/2003
Address Management Specialist: Research of zip codes by using maps, data entry, report generation. Shipping reports, dispersing mail.
OSI, Jacksonville, Fl. 10/1997 - 10/2001
Portfolio Specialist: Contacted customers by phone to collect delinquent payments on customers in excess of 45 days past due. Confirmed and negotiated payment arrangements, entered data using Edsnet/AS400 system and the Internet for skip tracing, Lotus Notes, and Microsoft products to include, Excel, Microsoft Word, and Access.
Aimd, Rota, Spain USN 12/1994 to 10/1997
Training Coordinator: Training Coordinator, for command of 350 personnel, drafted training lectures, instructions, policy. Conducted training lectures. Managed travel budget of $400.000. Setup I ternary for students. U.S. Customs Military Custom Inspector.
Schools attended:
Thomas M. Cooley High school.
Advance Career Training Jacksonville, Fl.
Network Administration/Hardware-software
Naval Aviation Schools attended
Vids/Maf/SCIR documentation
Weight/Balance
Central Technical Liberian
Maintenance Control Administration
Material Control Administration
US Customs Senior Military Customs Inspector.
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