Administrative Reception & Scheduling Professional

Cassandra Ramirez

Henderson, NV 702-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Organized and customer-focused administrative professional with 10+ years of experience in reception, customer service, transportation dispatch, scheduling, and business office operations. Skilled in coordinating schedules, maintaining accurate records, communicating with customers and vendors, processing transactions, and resolving issues efficiently. Known for strong attention to detail, professionalism, and the ability to manage multiple priorities in fast-paced environments. CORE SKILLS

• Reception & Front Desk

Operations

• Customer Service & Client

Relations

• Scheduling & Dispatch

Coordination

• Data Entry & Recordkeeping

• Administrative Support

• Phone & Email Communication

• DMV & Title/Registration

Processing

• Cash Handling & Transactions

• QuickBooks

• Microsoft Office

• Problem Solving & Conflict

Resolution

• Multitasking & Time Management

PROFESSIONAL EXPERIENCE

State Farm Insurance — Receptionist

Chandler, AZ Mar 2026 – Jul 2026

• Welcomed clients and provided professional front-desk support while maintaining a positive and organized office environment.

• Answered and directed incoming calls, assisted customers with questions, and routed inquiries to the appropriate staff members.

• Scheduled appointments, maintained office records, handled administrative tasks, and supported daily office operations.

• Protected customer information and maintained professionalism when handling confidential documents and communications.

Career Break — Family Care

Apr 2024 – Feb 2026

• Managed household responsibilities while maintaining strong organizational, scheduling, communication, and time-management skills.

• Coordinated multiple priorities, appointments, and daily activities requiring attention to detail and reliability.

• Prepared to successfully transition back into the workforce with a renewed focus on administrative and customer service opportunities. Martian Solution LLC — Transportation Dispatcher

Yuma, AZ Apr 2017 – Mar 2024

• Coordinated daily transportation schedules between drivers, customers, and vendors to support timely and efficient deliveries.

• Monitored driver progress, tracked shipments, provided customer updates, and proactively addressed scheduling or delivery issues.

• Maintained accurate shipment and delivery information in company systems and ensured records were updated in a timely manner.

• Processed driver payroll using QuickBooks and verified information for accuracy and timely payment.

CarMax Auto Superstore — Business Office Associate Henderson, NV Aug 2004 – Sep 2006

• Assisted customers with vehicle contracts, title and registration paperwork, and DMV-related processes following vehicle purchases.

• Processed customer transactions, handled cash, and maintained accurate business office records.

• Communicated with customers and DMV personnel to help ensure titles, plates, and registration documents were completed accurately and on time.

• Recognized as Employee of the Month twice for exceptional customer service and going above and beyond to assist customers.

EDUCATION

High School Diploma

Green Valley High School — Henderson, NV

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