Customer Experience Lead Resume Candidate
Resume:
DOAN PHAM (Donna)
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Contact
Charlottetown, PE
C1E 2E1
********@*****.***
Objective
Reliable and dedicated fourth-year student with hands-on experience supervising staff, delivering customer service, resolving operational issues, and working in fast-paced environments. Seeking to contribute strong leadership, communication, problem-solving, and digital skills as a Customer Experience Lead at Scotiabank while continuing to develop professionally in financial services.
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Education
UNIVERSITY OF PRINCE
EDWARD ISLAND
SEPTEMBER 2023 - PRESENT
Bachelor of Business Administration
Major in Finance, Minor in Economics
GPA: 4.28 / 4.3
Honors: Dean's List at UPEI
THREE OAKS SENIOR HIGH
SCHOOL
SEPTEMBER 2021 - JUNE 2023
Recipient of the Governor General's
Academic Medal - 99.3% average
Work Experience
SUPERVISOR & LINE COOK at PUR & SIMPLE
AUGUST 2025 - PRESENT, CHARLOTTETOWN, PE
Leadership & Teamwork: Supervise staff on daily operations to ensure accuracy and smooth workflow; training & onboarding new employees Customer Service: Deliver attentive service, address customer needs, and maintain positive customer experiences
Crisis Management: Respond calmly to unexpected situations while prioritizing safety, service, and operational continuity Adaptability: Manage changing priorities and multiple responsibilities while maintaining efficient workflow
Accountability: Maintain quality, presentation, and health and safety standards with consistent attention to detail
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Key Skills
Technology: Well-versed in social
media, applications, tools, POS devices
Customer Service: Build relationships
using effective interpersonal skills
Flexibility: Work well and be adaptive
in fast-paced environments
Organization: Highly organized with
strong time-management abilities
Self-motivated: Possessing a
proactive attitude to identify needs
Critical Thinking + Problem Solving:
Apply appropriate knowledge and
experience to find proper solutions
Emergency First Aid Certification
Volunteer Experiences & Extracurricular Activities ENACTUS / University of Prince Edward Island
SEPTEMBER 2026 - PRESENT, CHARLOTTETOWN, PEI
● Student entrepreneurs initiate community-focused projects
● Collaborate to plan, solve problem and make team decisions ICTC DIGITAL YOUTH AMBASSADOR /Information and
Communications Technology Council
FEBRUARY 2026 - PRESENT, REMOTE, PEI
● Support outreach initiatives in equal WIL opportunities
● Develop leadership, communication, and networking skills MARKETING CAMPAIGN PROJECT / Charlottetown Library Learning Centre (UPEI Project)
JANUARY 2026 - MARCH 2026, UPEI, PEI
● Recommend 6 marketing strategies using insightful market analysis, reference, budgeting, and execution timeline - 97% RELAY FOR LIFE / Canadian Cancer Society
APRIL 2023, SUMMERSIDE, PEI
● Organize financial activities as a Finance Committee
● Collaborate and plan fundraising initiatives, raised $19,000+
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