Customer Service Call Center Professional
Resume:
Kian Benitez Calonia
**C Central Signal Taguig Village. Taguig City
*********@*****.***
OBJECTIVE
Customer-focused professional with 4 years of experience in customer service roles, skilled in handling inquiries, resolving concerns, and delivering high-quality support. Known for strong communication skills, problem-solving abilities, and maintaining positive customer relationships in fast-paced environments.
PERSONAL INFORMATION
Gender : Male
Age : 24
Date of Birth : April 17, 2001
Place of Birth : Tabaco City, Albay
Civil Status : Single
Citizenship : Filipino
Height : 5’9
Weight : 72klg
Religion : Roman Catholic
Dialects : Filipino & English
EDUCATIONAL BACKGROUND
COLLEGE
●Bicol University
BSBA major in Accountancy
Legaspi Albay
2019-2023
SECONDARY SENIOR HIGH
Tabaco National High School
Accountancy, Business and management
Tabaco City
2017-2019
SECONDARY
Tabaco National High School
Tabaco City
2013-2017
PRIMARY
Tabaco Northwest Central School
Tabaco City
2006-2013
WORK EXPERIENCE
Sykes Asia Inc., Makati City
Call Center Agent / Customer Service Representative
1 year and 4 months
●Handled Australian bank accounts specializing in mortgage loans, including home and car loans
●Assisted customers with credit checks and verification of required information and documentation
●Provided loan statements, welcome letters, and payout figures
●Delivered accurate account information while ensuring compliance with banking policies and procedures
Everise
Call Center Agent / Associate Trainer
12 months
Customer Service Representative
●Assisted U.S. healthcare members with specialist member services
●Provided coverage quotes and explained policy benefits and details
●Gave account statements and supported members with payment processing
●Ensured accurate and clear communication while delivering high-quality customer service
Firstsource – Chat Support, Bupa
Quality Apprentice
January 2025 – January 2026
●Assisted Australian member services via chat support
●Sent account statements and assisted with payment processing
●Provided coverage quotes and explained policy details
●Helped members locate the nearest hospital or healthcare facility
●For the past two months, served as a Quality Apprentice, conducting audits and actively participating as part of the engagement team
SKILLS AND STRENGTHS
●Proficient in Microsoft Office applications, including:
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
●Computer literate
●Strong written and verbal communication skills
●Able to set up computer systems
●Experienced in software installation
CHARACTER REFERENCES
Sarah Jane T. Villete
Public Elementary Teacher
Cherry Mae G. Ferrer
Public Elementary Teacher
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
KIAN BENITEZ CALONIA
Applicant
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