Certified Facility Manager & PMP Project Lead

WANDA HOWIE

Smyrna, DE

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FACILITIES MANAGEMENT PROJECT MANAGEMENT PROPERTY OPERATIONS PROFESSIONAL SUMMARY

Certified Facility Manager (CFM) and Project Management Professional (PMP) with extensive experience managing facilities operations, property management, project execution, contract administration, maintenance programs, and building services across government, healthcare, and commercial environments. Experienced in managing contractors and staff, operating budgets, preventive maintenance, HVAC/mechanical systems, custodial operations, safety and environmental programs, emergency preparedness, and regulatory compliance. Strong background in government facility inspections, contract performance, quality management, and operational planning. CORE COMPETENCIES

• Facilities Management & Operations • Government Facilities

• Project Management • Healthcare Facilities

• Property Management • Safety & Regulatory Compliance

• Contract Administration • Emergency Preparedness

• Capital Project Oversight • Quality Assurance & Quality Management

• Budget Management • CMMS / Maximo

• Preventive Maintenance • Staff Supervision & Development

• Building Operations • Asset & Maintenance Management

• HVAC & Mechanical Systems • Environmental & Sustainability Programs

• Contractor Management • Tenant Safety & Comfort

• Custodial Operations • Microsoft Office

PROFESSIONAL EXPERIENCE

PROJECT MANAGER

HTC/Marines Training Center — Wilmington, DE Present

• Lead planning, implementation, monitoring, and execution of facility and operational projects.

• Manage daily facility functions, staff scheduling, outside contract services, and operational priorities.

• Develop and manage local property operating budgets and support short- and long-term facility utilization planning.

• Oversee facility services including HVAC, grounds, environmental services, custodial operations, and maintenance activities.

• Manage contractors and third-party service providers to ensure quality, safety, and contract compliance.

• Provide oversight of capital projects and coordinate with local project managers and internal stakeholders.

• Manage security, alarm, fire detection, and fire suppression systems and ensure compliance with applicable requirements.

• Oversee injury prevention, environmental health, safety, and compliance programs.

• Recruit, train, monitor, and evaluate employees while establishing performance expectations and operational standards.

• Develop project plans, maintain project priorities, monitor budgets, and coordinate project resources.

• Conduct cleaning and facility inspections and monitor service quality and contract performance.

• Utilize Microsoft Excel, Outlook, PowerPoint, and other software applications to support project and facility operations.

• Communicate with internal and external clients, contractors, and management to resolve operational issues and maintain service levels. PROJECT MANAGER / GOVERNMENT CUSTODIAL INSPECTOR

U.S. General Services Administration (GSA) — Washington, DC April 2014 – December 2018

• Served as Government Custodial Inspector with responsibility for inspecting and evaluating custodial services and facility conditions across assigned GSA properties.

• Inspected government facilities and building perimeters to verify compliance with applicable ordinances, codes, contract requirements, and service standards.

• Performed inspections at major federal facilities, including courthouses and federal agency buildings, and documented deficiencies and required corrective actions.

• Reviewed, collected, verified, and analyzed operational data from multiple sources to support facility and custodial management decisions.

• Utilized Maximo to create work orders and support facilities and custodial functions.

• Coordinated inspections, walkthroughs, deficiency meetings, corrective actions, and facility improvement initiatives.

• Established and maintained communication with contractor management and functional managers, including production and engineering personnel.

• Monitored contractor performance and evaluated compliance with contract specifications and deliverables.

• Prepared work schedules, established priorities, and evaluated products and services used in facility maintenance and operations.

• Monitored labor hours, supply usage, timesheets, and resource requirements to support cost control.

• Coordinated supervisory personnel and departmental operations to maintain facility cleanliness, safety, and service standards.

• Supported building operations, maintenance, repairs, alterations, historic preservation, recycling, concessions, security, and environmental programs.

• Developed and monitored programs supporting tenant safety, comfort, and facility standards.

• Coordinated and assessed contractors performing property management and facility-related activities.

• Prepared documentation concerning technicians and outside contractors in accordance with contract requirements.

• Maintained green-cleaning contract requirements and sustainability-related deliverables.

• Updated emergency evacuation procedures and supported emergency evacuation exercises in compliance with applicable regulations.

• Reported unusual or extraordinary property conditions and coordinated appropriate corrective action.

• Participated in surveys and inspections with other functional specialists to identify deficiencies and opportunities for improvement. PROJECT MANAGER

Cadia Healthcare Broadmeadow — Middletown, DE December 2017 – January 2018

• Managed department financial data, statistics, expenditures, and operating budget activities.

• Developed and recommended departmental operating budgets while monitoring performance against established financial requirements.

• Planned, organized, directed, coordinated, and supervised departmental functions and activities.

• Coordinated operations with hospital administration and other departments to support facility objectives.

• Established departmental work standards, policies, procedures, and operational expectations.

• Supervised and supported staff while promoting accountability, creativity, professional development, and operational improvement.

• Ensured compliance with applicable regulatory requirements and organizational policies.

• Managed labor, supply, materials, laundry, and overhead costs within established budget requirements.

• Provided contract support and interpretation to supervisors and management.

• Developed and administered quality management processes supporting facility goals and performance standards.

• Supported Total Quality Management initiatives and continuous improvement efforts.

• Traveled to various accounts and facilities to provide operational support and evaluate performance.

• Demonstrated quality leadership in meeting facility goals, objectives, and performance plans. EDUCATION

Bachelor of Science in Business Management — Delaware Technical Community College, Wilmington, DE High School Diploma — Christiana High School, New Castle, DE CERTIFICATIONS

Certified Facility Manager (CFM) • Project Management Professional (PMP) • LEED Certified TECHNICAL & PROFESSIONAL SKILLS

Facilities & Operations: Facilities Management, Property Management, Building Operations, Maintenance, HVAC, Mechanical Systems, Custodial Operations, Preventive Maintenance

Management: Project Leadership, Staff Supervision, Contractor Management, Budget Management, Scheduling, Training, Performance Management

Compliance & Quality: Regulatory Compliance, Safety Programs, Environmental Health & Safety, Quality Assurance, Quality Management, Emergency Preparedness

Technology: Microsoft Office, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Maximo/CMMS

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