Retail and customer support

NATHANAEL HOFFMAN

****A Chippewa St, St. Louis, MO 63109

618-***-****

*******@*****.***

EXPERIENCE

Book Seller Dickson Street Book Shop Fayetteville, AR 2024–2025

• Delivered friendly, knowledgeable customer service while assisting patrons with book selections and purchases.

• Processed customer transactions accurately

• Curated engaging book displays to enhance the shopping experience.

• Prepared and packaged books for shipment, ensuring accuracy and safe delivery.

• Maintained organized, attractive store sections and contributed to daily store operations. Gallery Attendant St. Louis Art Museum St. Louis, MO 2022–2024

• Protected artwork and ensured visitor safety by monitoring galleries and enforcing museum policies.

• Provided exceptional customer service by answering questions and directing visitors throughout the museum.

• Escorted contractors around secure areas.

• Responded professionally to emergencies and remained knowledgeable of all museum safety procedures.

• Fostered a welcoming environment for thousands of visitors from diverse backgrounds. EDUCATION

• Southern Illinois University Edwardsville Edwardsville, IL - 2021

• Bachelor of Arts in Philosophy

• Bachelor of Arts in History

SKILLS

• Customer Service

• Written and Verbal Communication

• Research and Analytical Thinking

• Microsoft 365 (Word, Excel, PowerPoint, Outlook)

• Public Speaking and Presentations

• Critical Thinking and Problem Solving

• Organization and Time Management

• Leadership and Team Collaboration

• Computer Proficiency

• Attention to Detail

AWARDS

Laurine Morrison Scholarship

National Society Daughters of the American Revolution (NSDAR), Edwardsville Chapter Dean’s List - Multiple Semesters

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