Experienced Surgery & Radiology Scheduler
Resume:
Leticia M. DeJesus
**************@*****.***
Skills: Surgery Scheduler, OR Scheduler, Referral Coordinator, Front Desk Coordinator,
Pre-Authorization Specialist, Sleep Lab Coordinator/Scheduler, Radiology Scheduler,
Appointment Scheduler
EMR Systems: HST, Athena, EClinicalWorks (eCW), Epic, Cerner, Trace, Medtel,
Applications: Excel, Microsoft Word, Microsoft Teams, Adobe Acrobat
Professional Summary:
Detail-oriented and highly experienced Surgery Scheduler and Administrative Professional with over 10 years of hands-on experience in coordinating surgical procedures, pre-authorizations, and patient care and communication. Adept at managing high-volume scheduling, working with various EMR systems and ensuring seamless communication between patients, physicians, hospitals, and various personnel. Proven ability to manage multiple priorities efficiently while maintaining exceptional accuracy and both patient and physician satisfaction.
Professional Experience:
MedicalWorx Staffing Agency
4/7/2026 to current
Surgery Scheduler
•Surgery Scheduling for Urology practice
•Verifying insurance for Surgical Benefits
•Submitting Prior Authorizations
•Discussing preparations for procedure with
patient, including medications to hold
•Requesting clearances from other physicians as
needed or medical records
•Faxing pre-op clearance requests to hospitals
•Scheduling “combo cases" with other providers
as needed
•Arrangements with outside vendors
•Preparing necessary paperwork to submit to
surgery facilities
•Checking voicemail and faxes daily
•Collecting physician outpatient fees, once
Determined
•Constant communication with physicians as
required
The Bariatric Clinic at White Rock Medical Center
Bariatric Surgery Scheduler/Referral Coordinator
Rehired 10/8/24 - to current
Schedule bariatric surgeries, New Patient consultations, pre/post op testing's
Coordinate cases with hospital schedulers and physicians
Communicate testing or surgery instructions verbally and in writing to patients
Maintain detailed spreadsheets for marketing and tracking patient progress
Reviewed patient’s insurance verification to determine if pre-auth/pre-determination is needed
Follow up on online inquiries for consultation appointments
Enter patient demographics into system
Email patients an appointment confirmation with New Patient packets for completion
Follow up with referring physicians on their patient's status (ex. Pt is scheduled/pt declined)
Medfinity Health/Collin County Cath Lab/SCA
Cardiac Surgery Scheduler/Lead Scheduler and Trainer/Front Desk Assist
09/16/2023-10/08/2024
Communication with physicians and/or office staff regarding physician availability
Review incoming orders for appropriate CPT and ICD-10 Codes
Called patients to schedule based on their date/time preference and physicians' availability
Scheduled at Medfinity (ASC) or a local hospital, based on physician’s order
Provided both facilities with proper documentation so they could submit for pre-authorization, or pre-determination, based on insurance
Determine if the patient's insurance would be covered on a cath lab day vs ambulatory surgery day
Email patient with preparation instructions as well as location of facility
Submit patient demographics to insurance verification department
Make arrangements with supporting vendors (pacemaker/AICD Vendors, CardioMEMS representative from out of state, or Implantable Loop Recorder Representative, as needed)
Worked with physician/physician staff to Block time according to physician’s availability
Worked with CEO to block off time for Holidays/Team meetings/Lab Maintenance or repairs
Covered front desk shift, when necessary (5:00AM-1:30PM), Opened facility
Preparing charts for next day with Consent forms, Physican orders and supporting documentations
Calling the next day’s scheduled patients to discuss financial responsibility and made arrangements for patient payment plans as needed
Collected co-pays/co-insurance- patients responsibility
Making sure the pre-authorization was obtained for next day’s cases
Check patients in as they arrived and collected their financial responsibility
Answering any questions the patient, or their support person, would have pertaining to procedure or facility
Prepared patient chart with DAY OF surgery paperwork for the Nursing staff
Printing receipt for patients for their records
Documenting on facility invoice that payment was collected and amount, and emailed to CBO
The Bariatric Clinic at White Rock Medical Center
Bariatric Surgery Scheduler/Referral Coordinator
06/25/2023-09/2024
Schedule bariatric surgeries, New Patient consultations, pre/post op testing's
Coordinate cases with hospital schedulers and physicians
Communicate testing or surgery instructions verbally and in writing to patients
Maintain detailed spreadsheets for marketing and tracking patient progress
Reviewed patient’s insurance verification to determine if pre-auth/pre-determination is needed
Follow up on online inquiries for consultation appointments
Enter patient demographics into system
Email patients an appointment confirmation with New Patient packets for completion
Follow up with referring physicians on their patient's status (ex. Pt is scheduled/pt declined)
Case Management Department at White Rock Medical Center
Pre-Authorization Specialist
06/2021-06/2023
Submit initial clinical documentation electronically to insurance companies for pre-authorization
Called insurance companies every 3 days to check status of pre-authorization
Scheduled peer to peer reviews for physicians/hospitalists as needed and notified them via text
Update patient accounts with authorization approvals or denials for documentation
Report to supervisor on denials to discuss with physicians if denial is upheld
Generate reports for the peer to peers done
Answer department phone line as needed
Distribute and document faxes received
Greet vendors when they presented to department
North Texas Heart Center
Cardiac Surgery Scheduler
12/2019 - 06/2021
Meet with patients in office to discuss procedure/surgery scheduling
Discussed preparation for procedure/surgery; medications to hold, pre-op testings
Discussed after care; recovery time and post op follow up appointments either with physician or with device representative (ie. Pacemaker/defibrillator/ILR)
Coordinated scheduling between physician office schedule/Google Calendar and hospital availabilities
Submitted all required documentation to hospital for scheduling and pre-authorization on their behalf
Submitted all required documentation to office pre-authorization department
Notified Cath lab manager/EP lab manager of scheduling and assistance as needed such as special equipment
Either presented paperwork in person for patient, or emailed to patient, reviewing all appointments scheduled along with preparation and aftercare instructions
Updated physicians Google Calendar with all scheduled procedures
Education:
Sanford Brown College
Program: Cardiovascular Technologist
1/2011-07/2012
Obtained Associates Degree of Applied Science
860 hours of clinical externship hours
BLS/CPR
ATI Career Training Center
Program: Medical Assistant
10/1996-10/1997
Obtained clinical certification
Garland High School
Program: Basics
1990-1994
Graduated with Diploma
*References upon request.
Contact this candidate