Senior Technical Program & Project Manager

SAMUEL TUCKER, PMP, CSM, ITIL

Houston, TX 202-***-**** ***********@*****.*** linkedin.com/in/samueltuckeriii

Professional Summary

Senior Technical Program/Project Manager with 15+ years managing complex, multi-phase enterprise technology implementations and concurrent project portfolios for global and public-sector organizations. Own engagements end to end from initiation through milestone delivery, phase closure, and formal completion, setting the governance standards, templates, and delivery methodology that make execution predictable and repeatable. Serve as executive point of contact to sponsors and leadership on status, risk, and escalation, while mentoring and developing project managers across delivery teams. Skilled at rescuing troubled projects by aligning the right resources and applying root cause analysis in ambiguous environments. Experienced managing budgets, effort estimates, resource plans, and change control across North America, EMEA, Latin America, and Asia-Pacific time zones.

Core Competencies

Portfolio & Delivery Leadership: Concurrent Multi-Phase Engagements • Initiation Through Formal Closure • Phase & Project Closure Criteria • Strategic Account Ownership • Player-Coach Team Leadership • Troubled Project Recovery

PMO Standards & Governance: Delivery Methodology • Templates & Playbooks • Governance Frameworks • Risk Registers & Dependency Tracking • Executive Escalation Practices • Scope & Change Control • Requirements & Traceability

Financial & Resource Management: Project Budgets & Cost Estimates • Effort Estimation • Resource Forecasting & Planning

• Milestone & Project Health Reporting • Procurement, Vendor & Contract Management

Stakeholder & Global Delivery: Executive Sponsor Communication • Satisfaction Checkpoints Through Delivery • Distributed Virtual & Global Project Teams • North America, EMEA, LATAM & APAC • Servant Leadership & Team Facilitation

Professional Experience

Department of Family and Protective Services (DFPS), Texas (Remote) March 2023 – Present

Senior Program/Project Manager

Own the Enterprise Content Management System Program from initiation through phase closure and formal completion, a hybrid Agile/Waterfall delivery spanning five integrated vendor contracts, migrating existing data from on-premises to vendor-managed AWS, converting legacy media formats to digital files, and enabling detailed reporting of content, indexing, and user action history on uploaded documents, video, images, and audio for case management.

Delivered mobile scanning, DocuSign, and artificial intelligence enhancements for Optical Character Recognition of scanned documents, note searching, and cold storage processing on the COTS/SaaS application neuDocs Enterprise (NDE).

Directed the Rap Back Enhancements Program (three integrated internal projects) covering secure data cleanup with verification of individuals to be tracked, fingerprinted background checks through the Automated Background Check System (ABCS), national real-time criminal history updates by subscription from the FBI, and notifications for program staff to remove access to children and clients. This multi-year initiative won the Texas Association for Strategic Solutions and Collaboration in Computing (TASSCC) Project Excellence Award for Data Sharing and Management.

Coordinated the Accessibility Upgrade Program for intranet compliance with Web Content Accessibility Guidelines (WCAG) 2.2, Section 508 of the Rehabilitation Act, and ADA Standards for Accessible Design, re-coding and re-designing webpages for Information Technology Services and program users; improved user experience for users with vision-based disabilities by 50% using WAVE, ANDI, NVDA, and JAWS.

Establish governance standards, documentation templates, risk registers, dependency tracking, and defined escalation paths across engagements, and serve as executive point of contact to agency sponsors on status, risk, and corrective action.

Mentor and develop project managers joining the team, reviewing project plans and holding consistent delivery standards for stakeholder management, scope control, and risk tracking.

Texas Department of Transportation (TxDOT), Texas (Remote) February 2022 – February 2023

Modernization Program/Project Manager

Managed the Inspection and Materials Management System Replacement using a hybrid Agile/Waterfall approach in Planview PPM, replacing a custom-developed solution carrying materials validation testing results from the Federal Highway Administration (FHWA) with a Salesforce (SaaS/COTS) solution integrated with Tableau, a data lake, and Power BI; prevented the withdrawal of $5 million in federal funding.

Coordinated the ProjectWise Optimization program, moving from a central file repository with caching to an environment capturing source processes and metadata that enables Digital Delivery of 3D design models to the Construction team; improved design efficiency by 80%.

Led the Asphalt Binder Modernization project from manual Excel processing of QC data from external suppliers to automated processing using Microsoft Power Apps, allowing suppliers to upload data directly so the Materials Testing Department (MTD) generates QC charts and reports 65% faster.

Electric Reliability Council of Texas (ERCOT), Texas (Remote) March 2020 – February 2022

Utility Program/Project Manager

Led the Renewable Energy Credit (REC) Application Rewrite, improving user experience and PCI DSS security compliance through a UI redesign of the Roles & Registration (Auth0), Account Management (multifactor authentication, Active Directory, SSO), Data Management, and Reports modules for Market Participants including qualified scheduling entities (QSE), load serving entities (LSE), resource entities (RE), transmission/distribution service providers (TDSP), competitive retailers (CRs), and providers of last resort (POLRs).

Facilitated the Micro Focus Solution Business Manager (SBM) Application Upgrade program to avoid End of Life disruption for Retail Market Certification & Transaction systems (FlighTrak/MarkeTrak) using a hybrid Agile/Waterfall approach.

Managed the iTron MV90 utility meter software and database upgrade from Pervasive to SQL to extend support for Operations, saving over $500,000 in forecasted expenses.

Capital Metropolitan Transportation Authority (CMTA), Austin, TX March 2018 – February 2020

Technology Program/Project Manager

Coordinated the IT Amenities Upgrade Program across more than 200 MetroRapid, MetroBus, and MetroRail stations, spanning 3G to 4G end-of-life upgrades, LED to solar e-paper sign upgrades, customer WiFi decommission, security camera expansion, solar lighting expansion, station structure re-design, content management system upgrade, Capital Metro mobile app upgrade, and ADA/Section 508/text-to-speech/Braille placard installation.

Managed the Bus Farebox (POS/payment terminal) System Upgrade for retail e-commerce and in-person ticketing, eliminating issues from legacy software, adding enhancements to help finance and treasury track funds efficiently, and migrating the system to a hosted cloud environment to reduce internal resource needs.

Sirius Computer Solutions (A CDW Corporation Company), San Antonio, TX August 2016 – December 2017

Agile Program/Project Manager (Cloud)

Coached onshore and offshore Agile teams through a Product Improvement Scrumban (Scrum/Kanban hybrid) Program for existing and merger and acquisition companies, delivering customizations, modifications, and integrations (API/RDBMS/B2B) across ERP (FinancialForce, Lawson, NetSuite, SAP HANA, Oracle SCM), CRM/e-commerce/cloud/analytics (Palantir, Power BI, Salesforce, MuleSoft, Okta, Microsoft Dynamics, AWS, GCP, Microsoft Azure), and web portal (SharePoint, OpenAir, ServiceDesk Plus, ServiceNow) applications through release management cycles.

Managed the Business Continuity and Disaster Recovery (BC/DR) overhaul with enterprise failover and failback exercises across infrastructure, applications, databases, networking, virtualization, security, and operations; developed test schedules and recovery checklists, tracked RTO/RPO readiness, dependencies, risks, and remediation actions, and drove recovery time from 48 hours to 4 hours working with the Recovery Point Systems vendor.

Coordinated Microsoft Office 365 and SharePoint 2016 migrations from on premises to a hosted cloud environment for over 4,000 users, generating more than $101,000 in yearly savings.

University of Texas (UT) Health San Antonio, San Antonio, TX April 2015 – August 2016

IT Project Manager

Led implementation of Commercial-off-the-Shelf (COTS) tools for the Environmental Health & Safety Management System (chemical, biological, radioactive) and Laboratory Information Management System (LIMS), reducing annual maintenance costs and input time by 50%+ on average against past solutions; captured financial updates in the NetSuite platform.

Directed implementation of an Oracle Taleo Performance Management Cloud System (HCM/HRIS/SaaS) replacing paper-based annual performance evaluations for Human Resources, strengthening compliance and strategic alignment to the UT System Chancellor’s Framework for 3,500+ UTHSCSA employees.

Liberty Mutual Insurance Group, Portsmouth, NH June 2011 – March 2015

Infrastructure Project Manager / Scrum Master

Facilitated two-week sprints (daily scrum, sprint planning, sprint review, sprint retrospective) as Scrum Master for a provisioning/decommission request web portal project using Planview PPM.

Coordinated modules for the migration from BMC Remedy to ServiceNow for the Change Advisory Board (CAB).

Managed the PCI Data Upgrade cybersecurity project to protect against vulnerabilities with patching.

Coordinated NAS migrations (NetApp/Hitachi) and NAS optimization implementations (Avere Systems) with vendors from international merger and acquisition organizations in Latin America, Europe, the Middle East and Africa, and Asia-Pacific into USA data centers (Kansas, New Hampshire, Washington), leading to $4 million in cost savings.

Led merger and acquisition migration of Windows/AIX/Linux/Solaris/RHEL/SQL/ESX physical and virtual servers, Cisco switches, and IBM DataPower/HMC appliances from Portsmouth, NH to the Kansas City data center.

Led the Asset Management Consolidation initiative pulling scattered data sources from across the enterprise into an IBM Cognos Business Intelligence (BI) data warehouse and Power BI solution, reducing the time to gather asset management data inquiries for over 20,000 assets by 50%.

Earlier Experience

Systems Analyst, Xerox Corporation - Built an internal Talent Management program that cut job opportunity evaluation processing time by 50% and provided technical writing that reduced incident troubleshooting time for Remote Support Engineers by 20%.

Business Analyst, Johnson & Johnson Consumer Healthcare - Upgraded daily reports and training processes, reducing preparation time by 33%, and developed KPI dashboards centralizing data metrics for McNeil Pharmaceutical’s supply chain.

Project Management Associate, M.E. Norton HVAC and Plumbing - Managed a CRM system that promoted sales growth and coordinated hardware/software upgrades, implementations, bug fixes, and security patches.

Professional Certifications

PMI Certified Project Management Professional (PMP) • Advanced Certified Scrum Master (A-CSM) • Certified Scrum Master (CSM) • Scrum Product Owner Certified (SPOC) • Certified Professional in Agile Coaching (ICP-ACC) • Certified in Agile Project Management (ICP-APM) • Certified Six Sigma Green Belt (CSSGB) • AXELOS Project Management Certificate (PRINCE2) • AXELOS Program Management Certificate (MSP) • Foundation Certificate in IT Service Management (ITIL)

Education

The George Washington University – School of Business, Washington, DC – Master’s Certificate in Project Management

Rochester Institute of Technology, Rochester, NY - Bachelor of Science in Management Information Systems (MIS)

Technical Proficiencies

ServiceNow • Clarity PPM • Planview PPM Pro • Microsoft Project • Smartsheet • Atlassian Jira & Confluence • Azure DevOps • Team Foundation Server (TFS) • Workday • NetSuite • Salesforce • Microsoft Teams • Microsoft Visio • SharePoint • Microsoft Power Platform • Power BI • Tableau • IBM Cognos • SQL/RDBMS • AWS • Microsoft Azure • Google Cloud Platform

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