Operations & Business Development Leader

ABRAHAM SYED

Schaumburg, IL *****

224-***-**** *********@*****.***

EXECUTIVE SUMMARY

Operations and Business Development Leader with 15+ years of experience leading teams, optimizing operations, and driving revenue growth across healthcare, laboratory services, insurance, and professional services. Proven leader in scaling operations, strengthening compliance, implementing CRM and technology solutions, and improving customer experience. LEADERSHIP & CORE EXPERTISE

Operations Management Business Development Revenue Growth Sales Strategy Process Improvement Healthcare & Laboratory Operations Compliance CRM Systems SOP Development Technology Implementation Team Leadership PROFESSIONAL EXPERIENCE

Business Development Consultant – Puresome Oct 2025 – Present

• Lead business development strategy to expand market presence and revenue growth.

• Implement CRM workflows, sales pipelines, and lead-generation processes.

• Advise leadership on market positioning and growth opportunities. Director of Operations / Sales Development – Fastest Labs NW Chicago Jul 2022 – Sep 2025

• Led end-to-end operations for a high-volume, regulated laboratory.

• Built and managed cross-functional teams improving accountability and performance.

• Implemented process improvements, automation, SOPs, and compliance programs.

• Partnered with ownership on sales strategy and operational scaling. Director of Development – American Advance Health Feb 2020 – Jul 2022

• Led fundraising, donor relations, and strategic partnerships.

• Managed staff, budgets, reporting, and performance metrics. Senior Business Analyst – State Farm Insurance Inc. Aug 2015 – Dec 2019

• Led cross-functional analysis of business processes and service operations.

• Delivered data-driven recommendations supporting system improvements. CERTIFICATIONS

Licensed Livescan Fingerprint Technician – IDFPR

Field Agent Fingerprint Technician – U.S. Department of Homeland Security Certified Specimen Collector – Quest Labs, CRL, DDC, USDTL, Omega Labs REFERENCES

Faisal Masiuddin Dean Afzal

Professional contact information available upon special request.